Product Manager

About the Opportunity:

This team equips every developer to build successful products.

The journey started with open-source product analytics, launched out of Y Combinator's W20 cohort.

Since then, more than a dozen products have been shipped, including a built-in data warehouse, a customer data platform, and Max AI, an AI-powered analyst that answers product questions, helps users find useful session recordings, and writes custom SQL queries.

Next on the roadmap are messaging, customer analytics, ai task creation and coding based on customer data, logs and support analytics.

The values guiding this organization are not simply aspirational posters on the wall. They stem from how the team really operates day in and day out.

The organization is open source, product led, and a default alive company that is well funded.

Product Management at this Organization:

Product management plays a slightly different role within this team than at most other companies and is incredibly important. Instead of micro-managing engineers, PMs are responsible for research, data, and setting high-level context across the organization. They work across multiple products to determine how products are being used, what the competitive landscape is like, and how users are feeling about the products. Using the usual PM jargon, PMs here are very discovery-focused and do not engage in delivery almost at all.

Among other things, PMs:

• Run growth reviews for products that have product-market-fit
• Dive into data research projects to answer challenging questions without obvious answers
• Organize user interviews
• Provide just-in-time product feedback for new and existing features, following principles of shipping and iterating quickly
• Coach product engineers on "how to do product"

What you will be doing:

You will be joining this organization as a Product Manager, working with one of the small engineering teams (with the potential to cover more than one team/product after your onboarding period), with a heavy emphasis on analyzing data, talking to users and owning the commercial aspects of your product(s):

• A growth review is held with every product every month. As the PM, you ensure the right metrics are available, dig into things that have changed, understand what users are doing, why they're churning, etc. You use the findings to figure out if deeper investigation into a trend is required or if priorities need to shift.
• Across 10+ products (and counting), there are thousands of paying customers and many more on the free tier. That’s a lot of users and a lot of data. Finding actionable patterns in this data is one of the key ingredients to reaching $100M ARR. Example questions you might answer:
• How does revenue/usage churn for your product compare across different segments?
• Which behaviours lead to long-term retention for your product?
• Keep an eye on the commercial side of things. Each product is competing with incumbents multiple times bigger both in revenue and employee size. You will lead the research into competitors and the tooling landscape, and provide recommendations where the organization has the biggest untapped potential, whether it’s pricing, feature parity, or even spinning out an adjacent product
• Things you choose to pick up. This could be a data deep dive outside the scope of the repeating growth reviews, figuring out how to package and price a new product that is intended to perform better in usage or revenue, or working with engineers to help figure out the UX for a new product concept. This is a highly autonomous role, and you’re expected to figure out where it makes the most sense to spend your time.

What you won’t be doing:

❌ Backlog grooming (it always sounded gross anyway)

❌ Deciding or approving what is built (though you’ll help surface the context needed to make good decisions)

❌ Shielding developers from users (instead, aim to invite an engineer for every user interview you do)

❌ Project management / writing numerous tickets, RFCs, or PRDs

❌ Coding and shipping new features yourself (small PRs and hackathon contributions are of course encouraged!)

You’ll fit right in if:

• You’ve been a technical founder or product engineer in a startup: This opportunity is explicitly looking for someone who has written code before and now wants to focus on the product and commercial side

• You have strong product sense, meaning you can identify a product’s biggest selling points and weaknesses (both user experience and commercial) and turn them into actionable insights that inform your team’s product decisions

• You’re familiar with business and product metrics (e.g. activation, retention, churn) and defining and tracking key product metrics. You don’t hesitate to write SQL (or another query language) to answer data questions

• You’re very proactive and organized, so you don’t wait to be told what to do. Instead, you figure out what needs to happen, make it happen, and keep multiple threads moving forward without letting things slip

• You collaborate well as you default to transparency, share early, and seek feedback from the team and customers in an async-first world. Strong communication skills are the key to strong collaboration.

Nice-to-haves (not all are expected, but 2-3 are a big plus):

• You’ve done a decent portion of interviewing users already. With additional product management experience, you might have even worked with designers or engineers on new user experiences

• You have additional data modelling experience on top of writing queries

• You’ve worked on a developer tool or AI product before