Salesforce BA/Product Owner with SF Admin background - W2 Only

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Collaborate Solutions, Inc., is seeking the following. Apply via Dice today! Salesforce BA/Product Owner with SF Admin backgroundLocation: RemoteDuration: 6 months+ extensions with intent to covert to perm The ideal candidate will have had deep knowledge Salesforce Administration in the past and is now focused on being a Salesforce Business Analyst and / or Salesforce Product Owner. This is a bit of a blend as there is an expectation to engage the business and help prioritize work, but to also help define and write the User Stories that the engineers will ultimately execute on. This person should be able to roll up their sleeves and do Admin work from time to time when needed. Skill set: Bachelor's or Master's degree in business, Computer Science, Systems Engineering, or other related field required. Must have a minimum of 5+ years of experience in the Salesforce ecosystem performing Administrator functions Minimum of 5+ years of experience in an analysis role that required complex problem solving. Minimum of 5 years of Agile. Minimum of 5 years of experience writing epics and user stories including acceptance criteria. Minimum of 3 years of experience with Jira, DevOps or similar project management tool. Preferred 1 year of experience with release management and CI/CD pipelines. Experience with being a Solution Specialist / Business Analyst for local, remote and contracted partners in a distributed team Salesforce certification required (1 minimum): Certified Salesforce Administrator or Certified Salesforce Business Analyst Proven experience managing cycles of continuous improvement of CRM platform for Sales and Customer Service teams Product management experience, break down epic-level user stories into detail-level stories consumable and testable by a scrum team and strong sense of personal accountability with ability to juggle competing priorities. Knowledge, Skills & Abilities Strong analytical, organization and documentation skills with excellent attention to detail, ability to react quickly to complex situations; work with teammates, customers and outside organizations in a detail-oriented manner. Ability to think strategically while remaining pragmatic and always have their mind on delivering meaningful and measurable value to the end-user which will, as a result, achieve our goals. Must possess strong organizational and management skills as well as have a high attention to detail Strong process engineering and process flow design w/ documentation, data structure/architecture, UX/UI (User Experience/User Interface), design best practices Knowledge in developing Salesforce applications, including setting up governance, best practices, standards, change management processes, and incident management processes. Microsoft Excel / Data Loader experience Knowledge in implementing Salesforce configuration changes, using development and testing environments for effective change management. Knowledge of Software Development Life Cycle (SDLC) methodologies. Knowledge of applications development, data, security virtualization and prioritization. Skill in defining end user stories including acceptance criteria as well as the definition of done. Knowledge of JIRA, DevOps or similar project management tool Knowledge of Agile methodology, working in 2 week sprints, daily scrums, etc Areas of focus; Service Cloud, Omni-Channel, Case Management, Knowledge, CTI integrations, Contact Centers on Salesforce, SMS / Chat integration. Added plus: Health Cloud Ability to think strategically while remaining pragmatic and always have their mind on delivering meaningful and measurable value to the end-user which will, as a result, achieve our goals. Job Description The Salesforce Solution Specialist / Business Analyst is responsible for setting, prioritizing, and accepting the work generated by interactions with business stakeholders and our product manager counter parts. They gather feature requests, schedule releases and coordinates sprints. Prioritize the product backlog and communicating the highest-value work while working hand in hand with the Scrum Master. Responsible for communicating the vision to internal teams by providing them with a prioritized list of work. The Salesforce Solution Specialist / Business Analyst will lead the development and operations of our mission critical enterprise Salesforce CRM solution representing the voice of the customer, sales focused contact center, outreach initiatives that leverage Eloqua (our marketing automation platform), integrations with our EMR and much more. This role will include both tactical and strategic responsibilities as we build out a Center of Excellence to help drive the strategic vision and help define the roadmap, shape requirements and track each feature from initial discussions/concept through post-launch support and maintenance. This highly collaborative role will work across various lines of business to plan and drive execution of enhancements to drive business results and achieve our strategic objectives. This role will work closely with leadership and stakeholders across the organization and is a vital bridge between business and technology. Day-to-day you will provide requirements gathering, Salesforce administration, building configuration, reports and dashboards, project managing more complex initiatives and leading user training.