Associate Product Manager

About Us

Halo is a financial technology company providing financing and software products to generate sustainable solutions, such as solar and batteries. The company was founded in 2022 by experienced solar and finance industry leaders to bring transparency to solar project financing. Our platform comprehensively onboards local installation companies, thereby allowing our financing vehicles to be integrated with their product offerings. Our mission is to use technology to efficiently connect capital with sustainable projects through a beautiful user experience.

Role Description

As Associate Product Manager, you will play a pivotal role in scaling Halo’s installer onboarding and customer service operations. You’ll design and implement processes that enable rapid growth without sacrificing quality, ethics, or customer satisfaction. This is a unique opportunity for someone with deep experience in residential solar finance and installer network management to shape the future of clean energy finance.

You will work cross-functionally with our operations, technology, and risk teams to streamline workflows, leverage automation, and ensure that both our installation partners and borrowers receive best-in-class support. Your leadership will be key in maintaining Halo’s high standards for installer integrity and customer experience as we expand our reach.

Key Responsibilities

• Design, implement, and continuously improve scalable installer onboarding processes that ensure high standards of ethics, quality, and compliance.
• Identify, recruit, and evaluate new installer partners, with a focus on integrity and long-term success.
• Develop and manage installer performance frameworks, including scorecards, QA/QC requirements, and compliance monitoring.
• Serve as the primary point of contact for installer partners, resolving escalations, supporting operational troubleshooting, and driving continuous improvement.
• Champion a customer-first approach by developing and overseeing customer service workflows that deliver 100% satisfaction, even as the business scales.
• Collaborate with cross-functional teams—including operations, risk, product, and technology—to streamline processes and implement automation where possible.
• Lead post-sale support efforts, ensuring both installers and borrowers receive timely, high-quality assistance.
• Monitor industry trends and proactively attract reputable installers seeking new financing partners.
• Foster a culture of ethics, transparency, and accountability among internal teams and external partners.

Qualifications

• Demonstrated impact in scaling installer networks and customer service operations within residential solar finance.
• Proven track record of evaluating, onboarding, and managing high-quality, ethical installer partners.
• Experience designing and implementing operational processes that balance growth with efficiency and compliance.
• Expertise in QA/QC collaboration, escalation management, and partner compliance.
• Ability to drive process improvements and leverage technology to reduce manual work and overhead.
• Excellent communication, stakeholder management, and cross-functional collaboration skills.
• Experience with CRM, AI, and workflow tools (e.g., Salesforce, Perplexity, Claude, Google Workspace) is strongly preferred.
• Start-up agility and a self-motivated, curiosity-driven approach to problem solving.
• History of ethical behavior and a passion for elevating standards in the solar industry.

Benefits

• Competitive salary and equity package
• Comprehensive healthcare coverage
• Professional development opportunities
• Remote work flexibility
• Paid time off and holidays

Join us in making solar energy more accessible through innovative financial technology solutions. We are committed to building a diverse and inclusive workplace and encourage candidates from all backgrounds to apply.