Product Operations Manager

About Clutter by Iron Mountain

At Clutter, now part of Iron Mountain, we are redefining the storage and moving experience through digital innovation. We’re committed to a user-centered design approach that enhances every step of our customers' journey, and we’re looking for a talented Senior Product Designer to join us in creating visually compelling, highly functional, and intuitive digital experiences across web and mobile platforms.

Position Overview

As a Product Operations Manager, you’ll play a critical role in operationalizing and scaling Clutter’s product strategy. You’ll partner closely with product managers, engineering, operations, and customer-facing teams to ensure smooth product launches, gather feedback from the field, and turn insights into action. Your work will drive alignment, improve processes, and ensure that our product investments deliver maximum value.

Key Responsibilities

• Product Enablement: Serve as the liaison between product and operations teams—ensuring smooth product rollouts, creating playbooks, training materials, and supporting change management efforts across the organization.
• Data-Driven Decision Making: Analyze product adoption, feature usage, and customer feedback to identify trends and improvement areas; partner with product managers to prioritize enhancements.
• Process Improvement & Execution: Lead special projects focused on improving operational workflows, scaling new features, or increasing efficiency; help define metrics for success and track outcomes.
• Cross-Functional Collaboration: Collaborate across product, engineering, customer experience, and field teams to surface operational requirements, troubleshoot issues, and drive execution on cross-team initiatives.
• Insights & Reporting: Develop dashboards, reports, and presentations to share product performance, operational impact, and key learnings with leadership and stakeholders.

Qualifications

• 2–5 years of experience in product operations, business operations, product management, consulting, or a similarly analytical and cross-functional role.
• Strong analytical skills and experience using data to make recommendations; familiarity with SQL and data visualization tools is a plus.
• Proven ability to work cross-functionally and drive initiatives from ideation through execution.
• Excellent written and verbal communication skills, with the ability to influence and present to senior leadership.
• Highly organized and detail-oriented, with a bias for action and results.
• Comfortable working in a fast-paced, ambiguous environment and navigating change.

Preferred Skills

• Experience in logistics, storage, or moving industries is a plus.
• Understanding of Agile or product development processes is helpful.
• Experience supporting go-to-market or operational readiness for new products or features.

What We Offer

• Career Growth: Join a growing team with room to expand into leadership roles as we scale.
• Impact: Play a key role in how Clutter delivers great products and services that improve customer experiences.
• Remote Flexibility: Enjoy a remote-first culture with collaboration across North American time zones with occasional travel
• Mission-Driven Work: Be part of a team dedicated to simplifying people’s lives through smart, tech-enabled storage and moving solutions.

Clutter is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.