Engineering Manager - Lifecycle Customer

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on…

The challenge

For our customers and Partners, UW just needs to work – there when you need it, and invisible when you don’t. Just like flicking a switch.

Our proposition to customers is simple, but for our technology teams, the behind-the-scenes complexity is what makes it so interesting.

We put people first. It’s all about you.

To thrive as an Engineering Manager, you should be a collaborative leader who can effectively communicate across all levels. You are someone who finds joy in coaching and mentoring others to facilitate their career growth. You have a knack for resolving interpersonal conflicts and fostering a healthy, positive team culture.

We work together. Your team and the people you will work with…

You will join the Technology & Product function, specifically within the Engineering family. You will co-lead a squad alongside a Product Manager, working in a cross-functional environment with colleagues in UX and data. Your role is to create clarity, consistency, and momentum within your squad while raising the team's voice to senior leadership. You'll act as a bridge, interacting with stakeholders across the business to provide vital insight and context to your team.

We deliver progress. What you’ll do and how you will make an impact.

As a leader at UW, you will balance short-term delivery with long-term sustainability to ensure your team does their best work. You will take an integral role in defining team goals and driving prioritisation to achieve them.

Your core responsibilities will include:

• Technical Strategy: Taking responsibility for technical decisions and ensuring they align with company strategy.
• Planning & Delivery: Working with Product Managers to set OKRs and co-leading annual and quarterly planning.
• Operational Oversight: Leading metrics reviews and ensuring organisation-wide on-call coverage.
• Risk Management: Identifying risks and blockers early and working with stakeholders to mitigate them.
• People Development: Onboarding, training, and coaching reports, while participating in performance calibration and promotion reviews.
• Performance Tracking: Measuring team performance and communicating progress against KPIs and milestones.
• Financial Diligence: Ensuring team expenditures (both OpEx and CapEx) remain in line with budgets.

Technical Skills & Experience:

• Managing a team of engineers within a professional environment.
• Hands-on experience with Go, gRPC, GraphQL, Postgres, and Kafka.
• Hands-on experience with React, TypeScript, React Native.
• Proficiency with Docker, Kubernetes, and Terraform.
• Experience with CI/CD tooling, specifically GitHub Actions and ArgoCD, as well as cloud workflows.
• A strong understanding of engineering practices and the ability to drive operational excellence.
• Experience identifying practices for security and SLOs.

Company Benefits

• Competitive Salary and stock options in a growing FTSE250 business 📈
• Beautiful modern, open-plan office with pairing/ standing desks for everybody and floor to ceiling windows offering views over London 🏢
• Contributory pension that gets better with time, starting at 4% over time you can get up to 10%⏱
• Flexible working, we’ve got fully remote UK teams, onsite, early risers and late night grinders, for us it matters what we’re working on more than where. 👩🏽 💻
• Opt in to subsidised private healthcare with our company Bupa scheme. 🚑
• Put something aside for a rainy day with our Save as you earn share purchase scheme. ☔️
• Mentors and Teachers a plenty, with so many brilliant minds in one place there is always someone you can lean on for support and guidance. 👩🏻 🏫🙋🏻 ♂️🤷🏾 ♂️
• We have an employee assistance helpline and company nurse onsite to help look after our teams physical and mental health.☎️👩🏽 ⚕️
• 25 days holiday + bank holidays with the option to buy more!✈️
• Discount on our services⚡️💡