Head of Technical Account Management (TAM) – UK

Head of Technical Account Management (TAM) – UKLocation: Fully Remote (UK)

Employment Type: Permanent

About the Company

We are partnering with a multi-award-winning, venture-backed cybersecurity SaaS company leading the market in Pre-Emptive Exposure Management.

Their platform combines real-time threat telemetry, automated red teaming, and external attack surface management (EASM) to continuously identify and validate real-world security exposures.

As they scale globally, they are building a greenfield Technical Account Management (TAM) function to support enterprise growth across UK&I and the US.

The Opportunity

We are hiring a Head of Technical Account Management to build and lead a global TAM function from scratch.

This is a hands-on leadership role where you will act as a trusted technical advisor to Fortune 500 CISOs, guiding them through complex security evaluations, attacker simulation outcomes, and long-term adoption strategies.

You will bridge Offensive Security, Customer Success, and Product Innovation, translating adversary tradecraft into measurable business impact.

Key Responsibilities

• Build & Scale TAM Function: Define and execute the global TAM strategy, including engagement models, success metrics (KPIs), hiring plans, and operating frameworks
• Technical Leadership: Act as the senior technical authority for enterprise clients across post-sales lifecycle management
• Pre & Post-Sales Ownership: Lead Proof of Value (PoV) engagements and drive customer adoption, expansion, and retention
• Customer Advisory: Run deep-dive technical workshops, attack simulation sessions, and executive briefings with CISOs and security leaders
• Playbook Development: Create TAM playbooks, processes, escalation paths, and best practices for global scalability
• Offensive Security Translation: Convert real-time attacker telemetry and red team outputs into actionable defense strategies
• Cross-Functional Influence: Partner with Product, Engineering, and Offensive Research teams to shape roadmap based on customer threat insights
• Attack Maturity Enablement: Help customers operationalise adversary emulation programs, including architecture reviews and long-term security posture improvementWho Should Apply?Ideal Profile:

• Experienced Technical Account Manager / Customer Success Leader with a strong Offensive Security or Red Teaming background
• Passionate about building a global function from zero to scaleAlso Relevant Backgrounds:

• Senior TAM / Solutions Engineer / Security Advisor
• Lead Red Teamer / Principal Penetration Tester looking to transition into strategic leadershipRequired Skills & ExperienceCustomer Success & SaaS Leadership

• Proven experience building or scaling TAM, Customer Success, or Solutions Engineering teams in a high-growth SaaS environment
• Strong understanding of customer lifecycle management, adoption frameworks, and retention strategiesEnterprise Stakeholder Management

• Experience engaging Fortune 500 CISOs, Heads of Security, and Detection Engineering leaders
• Ability to operate as a strategic advisor and executive-level communicatorOffensive Security Expertise

• Hands-on experience in:
• Red Teaming / Penetration Testing / Adversary Emulation
• Exploit Development or Vulnerability Research
• Deep understanding of MITRE ATT&CK, attack chains, and threat actor methodologiesTechnical Depth

• Strong knowledge of:
• Active Directory & Windows Internals
• Cloud Security (AWS, Azure, GCP)
• Privilege Escalation, Lateral Movement, Command & Control (C2)
• Detection & Response Engineering conceptsLeadership & Mindset

• Builder mentality with the ability to operate autonomously in ambiguity
• Experience creating processes, frameworks, and global strategy from scratch
• Exceptional ability to translate complex technical concepts into business outcomes

Technical Account Management, Head of TAM, Customer Success Leadership, Cybersecurity SaaS, Offensive Security, Red Teaming, Penetration Testing, Adversary Emulation, MITRE ATT&CK, EASM, Exposure Management, Enterprise Security, CISO Advisory, Cloud Security, AWS, Azure, GCP, Attack Simulation, Threat Intelligence, Post-Sales, Proof of Value, Security Strategy