ITSM Project Manager / Lead - JIRA

The Fountain Group is currently seeking an ITSM Project Manager / Lead - JIRA for a prominent client of ours. This is a 100% Remote role. Details for the position are as follows: Pay Rate Range - $80 - 110/hr on W210 months assignment with possibility of extensionJob Description: We are seeking an ITSM Subject Matter Expert with strong project management skills to join our team and contribute to the successful management of ITSM practices and tools. The successful candidate will play a crucial role in managing our IT Asset Management (ITAM) projects and processes. As an ITSM Project Manager, you will be responsible for managing our cloud based ITSM environment, projects, and processes. Your expertise ITSM and project management will be essential in driving successful implementation and utilization across the organization. Responsibilities:

• Lead and contribute to the implementation and improvement of IT Service Management processes and practices within the organization.
• Utilize project management methodologies to plan, execute, and oversee ITSM projects, ensuring timely and successful outcomes.
• Apply ITIL (Information Technology Infrastructure Library) and ITSM principles to enhance service delivery, incident management, problem management, change management-based projects.
• Demonstrate expertise in using Atlassian Jira and Confluence to streamline and support ITSM processes and documentation. A must have.
• Utilize Jira Assets or Insight to manage and maintain configuration management databases (CMDBs) and support asset management processes.
• Implement, manage, and continuously improve key performance indicators (KPIs), key risk indicators (KRIs), and other relevant metrics to measure and enhance ITSM performance.
• Create documentation, guidelines, and training materials for end-users and provide training sessions to internal teams to ensure effective adoption of the new system.
• Conduct regular audits and assessments of the CMDB to ensure data accuracy, integrity.

Qualifications:

• At least 8+ years of total experience with 4+ years of ITSM project management experience preferred.
• Minimum of 2-3 years of experience specifically working with Atlassian JIRA, Service Management, and other related products.
• Has direct experience managing and creating processes of maintaining a asset management database.
• Has direct experience in leading the implementation of different use cases involving Change Management, Service Management, Incident Management, etc.
• ITIL Foundation certification or any other ITSM Certification is required.

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