Product Growth & Retention Lead – AI & Digital Innovation
Location: Remote – Monthly 2-day meetup in Northern Ireland (travel and accommodation fully covered)
Salary: €55,000–€60,000
About the Company
An innovative technology company operating within the online entertainment and e-commerce sector, focused on customer engagement, digital product development and AI-driven innovation.
Having worked with this company for a number of years, they have a very solid team, low staff attrition and an excellent working environment, offering a competitive salary package, great benefits and very good career progression.
What We Are Looking For
An experienced Product Growth & Retention Lead with a strong commercial mindset, excellent analytical skills and a passion for developing innovative digital products that drive customer engagement and business growth.
Key Requirements:
- Experience in Product Management, Customer Retention or Growth within e-commerce or e-gaming.
- Strong understanding of CRM, customer engagement and retention strategies.
- Proven experience delivering product initiatives with measurable commercial results.
- Strong analytical skills, including SQL, GA4 or similar.
- Hands-on experience using AI tools for research, analysis and prototyping.
- Experience working closely with software development teams.
- Excellent communication skills and the ability to work autonomously.
Key Responsibilities
- Drive customer retention, engagement and conversion through innovative digital initiatives.
- Develop loyalty programmes, gamification, customer rewards and promotional strategies.
- Oversee CRM initiatives, including customer reactivation, VIP engagement and churn prevention.
- Evaluate the commercial performance and effectiveness of customer incentives.
- Identify opportunities to improve the customer journey and conversion rates.
- Leverage AI to accelerate research, product development and innovation.
- Own product initiatives from initial concept through to delivery and performance measurement.
Nice to Have
- Klaviyo or similar CRM platforms.
- A/B testing and conversion rate optimisation.
- Basic coding or AI-assisted prototyping experience.
- Experience with loyalty programmes and gamification.