Project Manager

The Project Manager will play a critical role in managing Jira boards, facilitating Agile processes as a Scrum Master, and coordinating with clients and internal teams. This role will oversee the initiation and management of new projects, ensuring that timelines, milestones, and resources are effectively managed. The candidate will also support the team with sprint planning, escalate issues as needed, and take ownership of project responsibilities, including client kick-offs and communication.

What the right candidate will enjoy:

• Working remotely with a flexible schedule that overlaps with EST mornings.
• Leading impactful projects involving Amazon Connect and other contact center solutions.
• Collaborating with a dynamic and supportive team environment.

What type of experience does the right candidate have:

• Experience managing Jira boards and supporting sprint planning.
• Scrum Master expertise with a strong understanding of Agile methodologies.
• Prior experience with Amazon Connect or other contact center solutions (e.g., Genesys, Five9).
• Strong communication skills for client coordination and team engagement.
• Ability to initiate and manage multiple projects, including resource coordination and timeline management.

What the responsibilities are of the right candidate:

• Manage Jira boards and support Agile sprint planning.
• Serve as a Scrum Master, facilitating Agile processes and team discussions.
• Coordinate with clients and internal teams to ensure project success.
• Initiate and manage new projects, including kick-offs and resource allocation.
• Oversee project timelines, milestones, and escalate issues as necessary.
• Own project responsibilities and ensure successful delivery of initiatives.