Product Owner for Acqueon Dialer

Position: Product Owner for Acqueon DialerLocation: RemoteDuration: 6+ MonthsProduct Owner for Acqueon Dialer is responsible for managing and optimizing call center dialer solutions, ensuring seamless integration with contact center technologies like Twilio.

Key Responsibilities:

• ∙Define and maintain the product vision and roadmap for Acqueon Dialer solutions.
• ∙Collaborate with stakeholders to align dialing strategies with business objectives.
• ∙Gather, analyze, and prioritize requirements from business teams and technical experts.
• ∙Oversee the implementation and integration of Acqueon Dialer with CRM, IVR, and other systems.
• ∙Troubleshoot and resolve technical issues related to the Acqueon platform.
• ∙Provide ongoing support and training to call center teams for optimal usage.
• ∙Leverage analytics and reporting tools to measure dialing campaign performance.
• ∙Ensure compliance with regulatory requirements (e.g., TCPA, GDPR).

Preferred Qualifications:

• ∙Experience in call center technologies and dialer management.
• ∙Strong understanding of Agile methodologies and product ownership.
• ∙Familiarity with CRM systems, IVR platforms, and contact center solutions.
• ∙Hands-on experience with Acqueon’s campaign manager, analytics, and reporting tools.