Senior Manager, Global QA Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Global QA Operations based in the United Kingdom. This senior role sits at the core of global quality assurance operations, ensuring consistent delivery standards across multiple international teams, studios, and client portfolios. You will act as a key connector between QA leadership, site operations, and client-facing teams, bringing structure, clarity, and momentum to complex, multi-site QA environments. The position focuses on improving quality visibility, strengthening KPI frameworks, and ensuring reliable reporting that supports both operational excellence and client confidence. You will also play an active role in driving continuous improvement initiatives and supporting AI-enabled quality transformation. Working closely with global stakeholders, you will help resolve delivery challenges and ensure alignment across regions. This is a high-impact opportunity to shape how QA operations scale globally in a data-driven and collaborative environment. Accountabilities Responsible for leading and supporting global QA operations across multiple sites, ensuring consistency in delivery, reporting, and quality standards. You will coordinate with QA leadership, operational teams, and client stakeholders to maintain visibility over performance, risks, and improvement initiatives.

• Support global QA operations across multiple regions, sites, and client accounts
• Strengthen QA reporting frameworks, KPI tracking, calibration processes, and performance insights
• Collaborate with QA Managers, Project Managers, and Site Leaders to ensure alignment and execution of initiatives
• Monitor quality trends, identify recurring issues, and drive continuous improvement actions
• Support client-facing QA activities including updates, business reviews, and issue resolution
• Assist in managing escalations and ensuring timely resolution of operational challenges
• Contribute to launches, transitions, and service expansion projects from a QA perspective
• Support AI-driven QA initiatives, automation, and quality technology adoption

Requirements Strong experience in QA operations, QA programme management, or QA leadership within complex, multi-team or multi-site environments. You are comfortable influencing stakeholders at different levels and translating data into actionable insights that improve quality and performance.

• Proven experience in QA operations, QA delivery, or QA management roles
• Experience working across multiple teams, sites, clients, or global operations
• Strong stakeholder management skills, with the ability to influence without direct authority
• Experience in client-facing communication, including reporting and performance discussions
• Strong understanding of QA KPIs, reporting frameworks, root cause analysis, and continuous improvement practices
• Ability to interpret QA data and translate it into clear operational actions and insights
• Familiarity with AI, automation, or quality technology tools is an advantage
• Excellent written and spoken English communication skills
• Comfortable working across global time zones and dynamic operational environments

Benefits

• Competitive salary package
• Fully remote or hybrid working flexibility
• Opportunity to influence global QA strategy and operations
• Exposure to international teams, clients, and large-scale delivery environments
• Career development opportunities within a global operations structure
• Involvement in AI-driven quality and automation initiatives
• Collaborative and senior stakeholder environment

How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.