Technical Support Engineer /AI Engineer

Role DescriptionThe Technical Support Engineer / AI Engineer is responsible for providing technical support while contributing to the development, deployment, and optimization of AI-powered solutions. This role combines customer-focused technical problem solving with engineering expertise to ensure reliable system performance, efficient issue resolution, and continuous improvement of intelligent applications.Key responsibilities include diagnosing and resolving technical issues related to software applications, systems, APIs, and AI-enabled products through troubleshooting, root cause analysis, and system monitoring. The role provides technical assistance to internal and external stakeholders, documents incidents, tracks resolutions, and ensures timely resolution of support requests.On the AI engineering side, the position supports the design, development, testing, deployment, and maintenance of machine learning and artificial intelligence solutions. It assists with data preparation, model integration, API implementation, workflow automation, and performance optimization while ensuring scalability, reliability, and security.The role collaborates with software developers, data engineers, product managers, and business stakeholders to gather technical requirements, improve product functionality, and enhance user experience. It also monitors system performance, analyzes operational data, identifies recurring issues, and recommends improvements to increase system stability and operational efficiency.The position contributes to technical documentation, knowledge base development, testing activities, and continuous improvement initiatives while staying current with emerging technologies, AI trends, and best practices in technical support and software engineering.QualificationsStrong understanding of technical support processes, software troubleshooting, system administration, networking fundamentals, and application support. Ability to diagnose and resolve complex technical issues efficiently.Knowledge of artificial intelligence, machine learning concepts, data processing, API integration, and software development principles. Familiarity with AI frameworks, cloud platforms, and automation technologies is an advantage.Proficiency in programming, scripting, databases, version control systems, debugging tools, and operating systems. Experience with RESTful APIs, SQL, and cloud-based services is beneficial.Strong analytical and problem-solving skills with the ability to investigate technical issues, interpret system logs, evaluate performance metrics, and implement effective solutions.Excellent written and verbal communication skills with the ability to explain technical concepts clearly, prepare technical documentation, collaborate with cross-functional teams, and provide professional customer support.Strong organizational skills, adaptability, attention to detail, and the ability to manage multiple priorities while working effectively in a fast-paced, technology-driven environment.