CX Business Analyst

our new role

As CX Business Analyst, you will be responsible for designing and configuring solutions, supporting the business-as-usual requirements, and supporting the upgrades and implementations of SAP Commerce Cloud to meet the organization’s needs.

You will act as a primary point of contact between developers (Internal /External), business analysts and the business stakeholders.

You will function as first-level support for business-as-usual issues arising in SAP Commerce Cloud and SAP Marketing cloud as part of daily operations.

• As CX Techno Functional Analyst, you will help drive the delivery of initiatives within the CX Applications team areas, primarily utilizing SAP Commerce Cloud & SAP Marketing Cloud.
• Help design, develop, and deliver enhancements in the form of specific projects and change requests.
• Maintain efficient operations and enhancements in SAP Commerce Cloud & SAP Marketing Cloud.
• Maintain efficient integrations with SAP CPI or other integration tools.
• Provide SAP Commerce Cloud expertise to respond to business requests.
• Provide support to business teams in the resolution of complex support topics.
• Conduct quality testing to ensure functionality and integrity of implemented solutions.
• Provide ongoing technical and functional support throughout the project lifecycle.

What you'll need to succeed

• Strong experience in SAP Commerce Cloud, configurations, and runtime customisations is a must.
• Experience with Flexible Search and SQL may be advantageous.
• Knowledge of integrations with SAP CPI (SAP Cloud Platform Integration) or similar integration tools.
• Experience in functional analysis of B2B Commerce projects, including understanding business processes and translating business requirements into technical solutions.
• Familiarity with agile software development methodologies like Scrum.
• Aptitude for analysis and resolution of complex problems related to B2B Commerce.
• Ability to work autonomously and manage multiple tasks simultaneously.
• Strong collaboration and teamwork skills to interact with different stakeholders, including technical and non-technical teams.
• Very familiar with MS O365 and the usage of MS Teams
• Strong analytical and problem-solving skills.
• Able to work in a global organisation respecting regional and local cultural and organisational differences.
• Ability to deal with ambiguity, multiple priorities and stretch goals.
• SAP Marketing Cloud experience a distinct advantage.
• Languages: Excellent knowledge of English (German and/or French is a clear advantage)
• Good presentation, workshop management and documentation skills

What you'll get in return

• Opportunity for career growth in a global company.
• Participation in key projects aimed at process optimization.
• Attractive benefits package, including private medical care and training programs.
• Remote work

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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