CRM (MS Dynamics) Agile Product Owner (Contract to Hire)

Location: Remote, must be located and authorized to work in the United States without sponsorship

Position Type: Contract-to-hire (targeting conversion within 9 months).

Compensation:

This role offers $75–$85/hour during the contract phase, with a planned transition to a full-time salary of $130,000–$150,000 annually.

We are actively seeking candidates interested in both immediate contract engagement and long-term career growth with our team.

ABOUT GLOBUS FAMILY OF BRANDS

With 98+ years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 80 countries on six continents across the globe. With equal measures vision and hard work; team collaboration and commitment; adaptability, honesty, and integrity as well as a genuine love for all-things-travel, the Globus family of brands – a leader in international travel – now offers unparalleled, perfectly planned tours; inventive, inspiring cruises and modern, independent vacation packages to millions of travelers.

Travel and/or in-office presence may be required at times. Generous benefit package including travel benefits and retirement.

THE DEPARTMENT

The following teams make up the Technology department: Business Analysis and Quality Assurance, Applications Development, Applications Support, Enterprise Value Delivery and Engineering. The group identifies and develops technological strategies that support GVI’s business goals and objectives to ensure internal and external partners are provided with stable systems. These include: all desktop, network, phone and email systems, applications (reservations and operations systems), websites, and Internet access.

THE POSITION

The CRM (MS Dynamics) Product Owner is focused on translating the product vision into an actionable backlog and ensuring that the agile development team delivers high-quality, business-relevant features. This tactical role within the Agile delivery team is responsible for defining user stories, prioritizing the backlog, and ensuring the development team delivers value in alignment with the product vision and stakeholder needs. The CRM Agile Product Owner plays a pivotal role in Scrum teams, serving as the "voice of the customer" and ensuring the CRM solution evolves to meet changing business needs. The role is responsible for the following results:

• Responsible for product delivery, including regular enhancements and major new capabilities.
• Engages with executive sponsors, business leaders, and end users to translate high-level product vision and business requirements into actionable user stories and acceptance criteria.
• Owns and refines product backlog, ensures well-defined, prioritized user stories, ready for development.
• Maintains enhancement request process, capability roadmaps and deployment schedules.
• Actively participates in sprint planning, reviews, and retrospectives, providing clarifications and accepting/rejecting deliverables.
• Focuses on delivering incremental value through frequent releases, ensuring alignment with the Product Manager’s strategic direction.
• Makes day-to-day decisions on feature scope, priorities, and trade-offs during the development cycle.
• Own the business case process and business value stream model.
• Coordinates with training, and change management teams for successful rollouts and adoption.

REQUIRED SKILLS

• Deep understanding of Dynamics 365 CRM platforms, and Dynamics 365 CRM domain expertise with a focus on user-centric design.
• Strong business analysis and process mapping capabilities and capacity to balance strategic vision with detailed execution.
• Excellent project management skills.
• Excellent communication skills to bridge technical and business domains.
• Proficiency in product management frameworks, Agile methodologies and Scrum practices.
• Solution packaging and deployment (managed/unmanaged solutions).
• ALM (Application Lifecycle Management) (e.g., using Azure DevOps).
• Release management and rollback strategies.

EDUCATION

The preferred candidate will hold a bachelor’s degree in a related field; or three to five years’ related experience and/or training; or equivalent combination of education and experience.

EXPERIENCE PREFERRED

The preferred candidate has noteworthy experience in the following areas:

• 3+ years working as a Product Owner, preferably in CRM (MS Dynamics) implementation
• Product Owner Certification

EOE

While performing this job, it will require: Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports.