UK Based eCommerce Solution Specialist (Adobe Commerce/Magento)

Job description

Role Overview

Role Title: eCommerce Solution Specialist

Location: UK based, remote first role

Contract Type: Full-time

Team: eCommerce

We're looking for someone who can lead, inspire, and elevate eCommerce thinking, someone who understands the power of exceptional experiences, gets energised by what technology can unlock, and knows how to turn insight into real, measurable impact.

If that sounds like you, come and join one of the UK's most progressive and ambitious ecommerce agencies.

GENE isn't your average agency. Twice voted Best Ecommerce Agency, we've grown from a boutique Brighton studio into one of the leading Adobe Commerce/Magento partners with an international reputation. Along the way, we've built and launched products that have had a profound impact on the ecommerce sector from BlueFootCMS, which became Adobe's native PageBuilder, to our PayPal/Braintree integration that now powers over 8,000 merchants globally. Our clients trust us to think ahead, challenge assumptions, and help them out-manoeuvre their competitors through intelligent product strategy and world-class delivery.

As a Solution Specialist at GENE, you shape the vision for what we build and ensure the details of how it works are carefully designed for maximum impact. You'll dive deep into customer behaviour, operations and industry insight to define the right solutions and guide them from concept to delivery.

Acting as the client in the room, you ensure every element, UX, technology, and operations, fits together cohesively and delivers measurable commercial value. You are a problem-solver, translator, and decision-maker, ensuring what we build is viable, feasible, and genuinely improves conversion, experience, and revenue for our clients.

You'll work across a portfolio of complex commerce projects, collaborating daily with developers, UX designers, QA specialists, project managers, and senior client stakeholders to bring high-impact digital products to life and shape the next wave of ecommerce innovation.

What You’ll Be Doing

Strategy & Discovery

• Lead discovery workshops with clients to understand goals, workflows, constraints, and ambitions.
• Collaborate with clients to understand their business objectives, develop and prioritise tailored ecommerce solutions as part of a broader roadmap.
• Explore emerging areas such as agentic commerce, autonomous shopping journeys, composable payments, and embedded checkout.

Requirements & Definition

• Serve as a subject matter Ecommerce expert, with specific expertise in the Magento/Adobe Commerce platform and related ecommerce technologies.
• Provide technical guidance and support to clients throughout the eCommerce project lifecycle, from requirements gathering to implementation and post-launch support/training.
• Collaborate with clients and internal teams to define eCommerce requirements, develop technical solutions, and ensure successful project delivery.
• Configure and customise Magento/Adobe Commerce platform to meet client's specific business needs and requirements.
• Troubleshooting to identify and resolve technical issues (as required).
• Stay updated on the latest ecommerce trends, platform updates, and best practices.
• Accountable for ensuring value for your client(s) across all workstreams.

Delivery Ownership

• Partner closely with the Project Manager to align product priorities with technical feasibility, shaping realistic delivery plans while supporting sprint planning, backlog refinement, and cross-team coordination with clear product context and priority rationale.
• Build trusted, long-term relationships with clients, grounded in clarity, honesty, and commercial awareness.

What We’re Looking For

• You must be UK based and eCommerce agency experience is required
• 3–5+ years in eCommerce product management, digital delivery, or a similar role.
• Hands-on experience with Magento/Adobe Commerce or similarly complex eCommerce platforms.
• Strong understanding of payments, checkout, PSP integrations, SCA/3DS, and commerce ops.
• Experience writing requirements, defining user stories, and managing backlogs.
• Confidence working with engineering teams, designers, PMs, QA, and client stakeholders with the ability to simplify complexity.
• A calm, detail-oriented approach with strong critical thinking and problem-solving skills with a desire to push standards, and deliver high-quality outcomes.

About GENE

Why Join GENE

At GENE, you’ll work on complex, high-traffic eCommerce platforms for well-known brands, alongside people who care deeply about quality, stability, and long-term outcomes. We’re a remote-first, UK-based team built on trust, flexibility, and clear communication, focused on doing things properly, not just quickly. You’ll have the opportunity to develop your Solution Specialist capability across all areas of the business, with the space and support to grow at a sustainable pace.

Employee Benefits

Working at GENE comes with a thoughtful, people-first benefits package designed to support wellbeing, balance, and long-term growth:

• £75 a month Heka benefits package
• 25 days holiday (plus bank holidays (+1 for Christmas Eve)
• Company-wide quarterly bonus scheme
• Company Pension (3% contribution from GENE)
• Work where you work best policy
• Flexible hours outside core of 10am-4pm
• Enhanced Maternity package

How To Apply

If this role sounds like a good fit, we’d love to hear from you.

Please send a CV no longer than two pages to jobs@gene.co.uk, clearly stating the role you’re applying for in the subject line.

We review applications carefully and aim to respond to all suitable candidates. If your experience aligns with what we’re looking for, a member of the GENE team will be in touch to discuss next steps.