Software Engineer (Python)

About The Company Booksy is a leading technology platform dedicated to transforming the way service-based businesses manage their operations and connect with clients. Established with the vision of streamlining appointment scheduling, client management, and business growth, Booksy offers innovative solutions tailored for salons, spas, barbershops, and other service providers. Our commitment to excellence and customer-centric approach has positioned us as a trusted partner for thousands of businesses worldwide. With a focus on continuous innovation, Booksy empowers entrepreneurs to enhance their customer experience, increase efficiency, and expand their reach through our comprehensive digital platform. About The Role We are seeking a highly motivated and detail-oriented Customer Success Manager to join our dynamic team at Booksy. In this role, you will serve as a vital link between our company and our valued clients, ensuring they derive maximum value from our platform. Your primary responsibility will be to foster long-term relationships, provide expert guidance, and support our clients through onboarding, training, and ongoing engagement. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and a passion for helping businesses succeed. This role offers an exciting opportunity to work in a fast-paced environment, contribute to client satisfaction, and play a key role in driving our company’s growth and success. Qualifications The ideal candidate should have a bachelor’s degree in Business Administration, Marketing, or a related field. Prior experience in customer success, account management, or client support is highly desirable. Strong interpersonal and communication skills are essential, along with the ability to understand and articulate technical concepts clearly. Demonstrated problem-solving abilities, a customer-centric mindset, and proficiency in CRM tools and Microsoft Office Suite are required. Familiarity with the beauty, wellness, or service industry will be considered a plus. Candidates should also possess strong organizational skills, adaptability, and a proactive attitude towards continuous learning and improvement. Responsibilities As a Customer Success Manager at Booksy, your key responsibilities will include:

• Onboarding new clients and providing comprehensive training to ensure a smooth transition onto the platform.
• Building and maintaining strong, long-term relationships with clients to foster loyalty and satisfaction.
• Acting as the primary point of contact for clients, addressing inquiries, and resolving issues promptly and effectively.
• Understanding clients’ business needs and offering tailored solutions to optimize their use of Booksy’s platform.
• Monitoring client engagement and usage metrics to identify opportunities for upselling or additional support.
• Collaborating with sales, marketing, and product teams to relay client feedback and contribute to product improvements.
• Developing and delivering educational content, including webinars, tutorials, and best practice guides.
• Proactively identifying potential challenges and providing strategic guidance to help clients achieve their business goals.
• Maintaining accurate and detailed records of client interactions and progress within CRM systems.

Benefits At Booksy, we value our employees and believe in fostering a supportive and rewarding work environment. Our benefits package includes competitive salary packages, health insurance coverage, and opportunities for professional development. Employees enjoy flexible working hours and the possibility of remote work to promote work-life balance. We also offer performance-based incentives, paid time off, and a collaborative company culture that encourages innovation and growth. Additionally, our team members have access to training programs, mentorship opportunities, and participation in industry events to enhance their skills and career trajectory. Equal Opportunity Booksy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, ethnicity, gender, age, religion, sexual orientation, disability, or any other protected characteristic. We believe that a diverse workforce fosters creativity, innovation, and better decision-making, and we are dedicated to providing equal employment opportunities to all qualified candidates.