Account Manager

WE ARE HIRING. ARTIST ACCOUNT MANAGERwho we are:

fan3 are building a new entertainment ecosystem. A platform that gives artists control and ownership of their data, and puts genuine tickets in the hands of genuine fans.

A team born in music and creativity, we believe in enhancing direct connection through emerging technologies and real world experiences. Extending global fan engagement beyond just the ticket, and bringing fans closer to their idols.

We believe fan loyalty should be recognised and rewarded. Artists successfully use our fraud prevention tools to authenticate fandom, and put genuine tickets in the hands of genuine fans with outlier results.

The mission: a revolutionised music industry, free of bots, scammers and scalpers. Owned by those who create it, and those that love it.

Current roster includes: ZAYN, Pitbull, Zedd, Nicki Minaj, Natalie Jane, Misfits Boxing, Tinie Tempah, Jessie Ware, Absnt Mind, Girls Aloud and Sasha.

With blockchain-powered infrastructure and a deep understanding of what fandom truly means, we’re redefining how artists connect with audiences — on and off stage, across borders.

the opportunity:

We’re looking for an experienced Account Manager to service our artist clients and their teams — from onboarding to campaign strategy, through to project delivery and relationship growth.

You’ll operate with the intuition of an artist manager, the structure of a project manager, and the client-sensitivity of a creative agency lead. This is a high-touch, high-trust role where you’ll be deeply embedded in the day-to-day realities of artists and their teams.

You’ll be their go-to partner — helping them unlock the full power of Fan3’s platform and deliver world-class, fan-first activations.

what you will bring to fan3:

• Own the Client Relationship: Act as the main point of contact for artists and management teams — ensuring they feel supported, informed and inspired throughout the lifecycle of their campaigns.

• Guide Onboarding: Lead new clients through a seamless onboarding process — from setting up on the platform to educating on best practices.

• Apply Artist Manager Instincts: Understand and anticipate the rhythms of an artist’s release, touring, and content cycle — and how to weave Fan3’s products into those moments.

• Manage Global Campaigns: Deliver fan engagement activations that work across regions, understanding the nuances of different fan communities, platforms, and behaviors.

• Project Manage with Precision: Coordinate internal teams (creative, product, dev) and external stakeholders to ensure every deliverable — from digital drops to merch fulfilment — is launched on time and to a high standard.

• Grow the Account: Identify opportunities for deeper platform usage and creative collaboration, helping drive client satisfaction, retention and revenue.

• Champion the Artist: Be an advocate for the artist’s needs internally, shaping product feedback and process improvements.

• Stay Ahead: Keep up with trends in fan engagement, tech, and the global music landscape — bringing fresh, culturally relevant ideas to the table.

• Music industry experience is a must — ideally you’ve worked as an artist manager, label product manager, or in client service for a music-focused agency or platform.

• Deep understanding of artist release and touring cycles, fan behaviour, and the rhythm of managing creative logistics across multiple stakeholders.

• A global mindset — you understand how fandom varies across cultures, markets, and platforms.

• Strong project management skills with experience delivering creative and/or digital campaigns.

• A passion for music, artists, and how emerging tech can elevate fan experiences.

• Proven ability to build and maintain trust-based client relationships.

• Exceptional communication skills, with the emotional intelligence to navigate high-pressure or high-profile moments calmly and professionally.

• Comfortable in a fast-paced startup environment — proactive, self-sufficient, and solutions-oriented.

how we will support you:

Working at the leading edge of innovation can be exhausting. Achieving things that haven’t been done before requires focus, adaptability and bravery. This can be draining and sometimes all consuming. We understand this and as we progress on our journey, we will endeavour to provide a wide range of support tools for our teams.

People are not happy or effective when they are tired or stressed so we encourage you to take some time off (phone actually off!) every quarter. We encourage you to share your outside interests with us and we will support you to find the time to do the things that are important to you.

how we work:

We are intentional and we are brave. We stay true to our values and we always support each other. We don’t shy away from difficult conversations, and we approach them with candour and respect. Working at fan3 you will be given the autonomy to create impact and we believe trust is given, not earned.

As such we work flexibly and remotely. We have a globally distributed team and choose to operate in a decentralised way, staying true to the digital revolution we are part of. We expect you to own and be accountable for your outcomes. Technology sits at the heart of our collaboration and task management, and we are always looking to learn and adapt how we work.

diversity equity and inclusion:

At fan3 we embrace difference and celebrate our individual stories and qualities that make us all unique. We all had a life before Web3 and it is these lived experiences that bring richness and strength to our culture, creativity and innovation. We fundamentally believe that difference perspectives create stronger group outcomes, solve bigger problems and create braver solutions.

Web3 is democratising access to opportunity, creativity and prosperity and we understand our responsibility as a vehicle for adoption of this new world. We want to play are part in building a better internet, and that starts with ourselves. How we show up, how we hire and how we behave.

It is everyone’s responsibility in the business to continually promote diversity, equity and inclusion. We understand that we are on a journey and we will continually evaluate our progress and make improvements.