Technical Product Owner

Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community. Job Description The Technical Product Owner plays a critical role in shaping and delivering innovative, high‑impact software solutions. This role blends technical depth, product strategy, and hands‑on experience with AI technologies—including NLP, ML, and LLM platforms—to drive product capabilities that meet business needs and engineer scalable, modern solutions. You will partner closely with cross‑functional teams to define requirements, manage the product backlog, and ensure delivery of features that bring measurable value to customers and internal stakeholders. What You’ll Do

• Own, prioritize, and refine the product backlog to ensure alignment with business goals, technical strategy, and stakeholder priorities.
• Write clear, actionable user stories and acceptance criteria, including those requiring AI, APIs, integrations, and cloud‑based services.
• Serve as the primary liaison between product management, engineering, and business stakeholders—translating product vision into technical plans and technical constraints into business‑level insights.
• Collaborate closely with AI/ML engineers and data science teams to scope AI-driven features and evaluate feasibility.
• Participate in all Agile ceremonies, including sprint planning, backlog refinement, retrospectives, and demos, helping ensure consistent delivery of high‑value increments.
• Define and uphold the “definition of done,” validating that delivered features meet quality, performance, and functional expectations.
• Identify, prioritize, and champion resolution of technical debt and architectural enablers.
• Oversee creation and maintenance of technical documentation, such as API guides, system workflows, and integration specifications.
• Recommend ongoing improvements to product workflows, team processes, and technical practices—especially around AI development, deployment, and evaluation.

What You Bring

• Bachelor’s degree in Computer Science, Engineering, IT, or related field—or equivalent professional experience.
• 3+ years of experience as a Product Owner or Technical Product Owner in an Agile software development environment. Strong analytical and critical‑thinking skills with the ability to translate complex business needs into practical technical solutions.
• Minimum 1 year of hands‑on experience with AI-related products or platforms (NLP, ML, LLM technologies).
• Healthcare experience preferred.
• Solid understanding of software development, system architecture, APIs (REST/SOAP), databases, and cloud platforms (AWS, Azure, or GCP).
• Proficiency with backlog management tools such as Jira or Azure DevOps.
• Expertise in writing user stories and acceptance criteria for Agile teams.
• Excellent communication skills with the ability to engage both technical and non‑technical audiences.
• Demonstrated success collaborating with cross‑functional teams, including AI/ML engineering groups.
• Deep understanding of Agile methodologies (Scrum, Kanban).
• Familiarity with AI development workflows, data annotation, model evaluation, and deployment is a plus.
• CSPO or SAFe POPM certification preferred.
• Experience in a domain relevant to Ensora Health is a plus.
• Familiarity with data visualization or analysis tools is beneficial.

Additional Information While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria. The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together! All your information will be kept confidential according to EEO guidelines. At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do. We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community. We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. Ensora Health is an equal opportunity employer.