Client Manager - Digital Marketing

The Opportunity

This is a rare seat at a fast-scaling agency that works exclusively with home improvement businesses across Australia. You'll own a portfolio of real clients, lead the relationships, and be the person they trust to drive their growth.

If you're an elite operator who's done this before and wants a role with real ownership, genuine impact, and a team that actually executes, read on.

Compensation & Benefits

💰 80K/Year OTE, full time

🌏 Fully remote, work from anywhere in the Asia Pacific

🕔 40 hrs/week, 5-day work week

🗓️ Flexible schedule

🎉 Team events + public holidays off

The Role

You'll sit at the centre of every client relationship as the strategic lead, the trusted advisor, and the person accountable for retention and results. You own the relationship. You own the outcome. And you're the person clients call when they want clarity, confidence, and growth.

This isn't a hand-holding role. You'll be given real accounts, real responsibility, and real expectations from day one.

Key Responsibilities

Client Leadership: Own the end-to-end client relationship, from kickoff through to renewal, for a portfolio of home improvement businesses.

Client Strategy: Lead regular video consultations with business owners, translating performance data into clear, confident growth decisions.

Account Stewardship: Monitor client health daily across engagement, satisfaction, and results, and stay one step ahead of every issue before it becomes one.

Cross-Team Collaboration: Work closely with our internal media buying and creative teams to make sure every account is set up to win, and brief them with the context they need to execute.

Retention & Growth: Drive client retention, identify upsell opportunities, and turn satisfied clients into long-term partners and advocates.

About You

You're not new to this. You've spent 5+ years inside a performance marketing agency managing client relationships and you know exactly what it takes to keep accounts happy, profitable, and retained.

You're the type of person who:

Thrives under pressure and doesn't need to be managed

Can jump on a call with a business owner and command the room

Reads a client account and knows immediately whether it's healthy or in trouble

Treats every client's business like your own

Has high standards and gets frustrated when things are done halfway

You're not looking for your first "real" role. You're looking for the right one.

Requirements

2+ years in a marketing agency in a Client Manager or Account Manager capacity

Strong working knowledge of Meta Ads and Direct Response marketing, enough to hold your own with a media buyer and translate strategy for a client

Experience with trades, home renovation, or service-based industries (strongly preferred)

Exceptional communicator, able to simplify complex performance data for non-marketing business owners

High attention to detail and a relentless commitment to elite-level execution

Proven track record of client retention and relationship growth

About Us

Castillo Marketing is a fast-moving digital marketing agency exclusively serving 7-figure home improvement businesses across Australia. We specialise in performance marketing, creative production, and full-funnel digital implementation.

We're a lean, high-output team. You'll have direct access to leadership, real ownership over your work, and a culture that rewards performance over politics.