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Senior Community Programs Manager

WorkGenius Group
Department:Project Manager
Type:REMOTE
Region:USA
Location:United States
Experience:Associate
Estimated Salary:$70,000 - $100,000
Skills:
COMMUNITY MANAGEMENTPROJECT MANAGEMENTCUSTOMER ENGAGEMENTDATA ANALYSISCOMMUNICATIONTECHNICAL COLLABORATIONONLINE MODERATIONEVENT MANAGEMENTKPI TRACKINGPROGRAM OPTIMIZATION
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Job Description

Posted on: July 14, 2025

Title: Senior Community Programs Manager Industry: SaaS Location: , Duration: 6 months Responsibilities

  • Design and manage strategic community initiatives that align with business goals and improve customer experience.
  • Partner cross-functionally with Product, Support, Marketing, and Customer Success to scale community impact and integrate customer insights into broader initiatives.
  • Drive engagement through forums, groups, events, social channels, and campaigns that activate new users and re-engage passive members.
  • Moderate online discussions, support user inquiries, and ensure safe, inclusive participation across platforms.
  • Track KPIs and report insights to inform strategic decisions and community growth.

Requirements

  • 5+ years of program or project management experience, including 3+ years in community management.
  • Strong written and verbal communication skills with a passion for customer engagement.
  • Experience in enterprise environments and working with technical teams.
  • Familiarity with platforms such as Salesforce, Khoros, or other community tools.
  • Strong data analysis and reporting skills to surface insights and optimize programs.

Skills

  • Community Management
  • Project Management
  • Customer Engagement
  • Data Analysis
  • Communication Skills
  • Technical Collaboration
  • Online Moderation
  • Event Management
  • KPI Tracking
  • Program Optimization

Hourly rate is commensurate with experience and is an estimated range provided by WorkGenius. ref_id: 790bc8e8-f7ab-4da7-ba2a-586572420250

Originally posted on LinkedIn

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