Senior Product Manager

Senior Product ManagerSalary: £70,000 per annum, plus company benefits

Location: United Kingdom, Remote

Contract: Full Time Permanent

Shifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hour unpaid lunch break

Work model: Remote with visits to client sites as needed

Williams Lea seeks a Senior Product Manager to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employs nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best-cost company offshore locations.

Senior Product Manager – Customer Experience & Product Vision (Enterprise SaaS)

We’re seeking a Senior Product Manager to lead the development of a new enterprise SaaS product, initially focused on the legal, investment banking, and private equity sectors.

This is a strategic and hands-on role for someone passionate about transforming customer experiences and shaping visionary enterprise products. You’ll be instrumental in defining and executing the product strategy, crafting intuitive user journeys, and leading cross-functional teams to bring innovative solutions to market.

You’ll collaborate with UX, marketing, client services, and senior leadership to ensure our product delivers exceptional value and usability — from ideation to launch and beyond.

Key ResponsibilitiesProduct Vision & Strategy

• Define and champion a compelling product vision grounded in customer needs and market opportunities.
• Translate complex client challenges into elegant, user-centric solutions.
• Lead product discovery and ideation, using insights from user research, client feedback, and market analysis.

Customer Experience & Design Leadership

• Partner with UX/UI teams to design seamless, intuitive user journeys.
• Advocate for the voice of the customer throughout the product lifecycle.
• Use data and qualitative insights to continuously improve product usability and satisfaction.

Go-to-Market & Commercial Impact

• Collaborate with marketing and sales to shape product positioning, messaging, and launch strategies.
• Develop clear value propositions and support client engagement through demos, workshops, and feedback loops.
• Ensure product-market fit through iterative testing and validation.

Cross-Functional Collaboration

• Work closely with design, engineering, and data teams to deliver impactful features — balancing innovation with feasibility.
• Align stakeholders around product goals and priorities, communicating progress clearly and confidently.
• Foster a culture of experimentation, learning, and continuous improvement.

Essential Skills & Experience

• Proven experience leading customer-centric product development in enterprise SaaS or B2B environments.
• Strong background in product strategy, user experience design, and go-to-market execution.
• Skilled in translating user insights into product features that drive engagement and adoption.
• Experience working with cross-functional teams including UX, marketing, and client services.
• Excellent communication and storytelling skills — able to inspire teams and influence stakeholders.
• Comfortable engaging with senior clients and internal leadership to shape product direction.
• Familiarity with agile methodologies and product discovery practices.
• Exposure to AI/ML features is a plus, but not essential — strategic thinking and customer empathy are key.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).

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