Account Manager

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CLIENT PARTNER(aka Account Manager, but sharper)

Unite With Us – The Agency Alternative

About Us

We’re Unite & Create - now known as The Agency Alternative - a people-first, flexibly built creative force that’s tearing up the traditional agency rulebook. Our model is simple: no overhead fluff, no bait-and-switch, just the best creative talent, built around the brief.

Now, we’re looking for a Client Partner to hold it all together - the glue between the people who need the work and the people who deliver it.

The Role

You’re the one who makes the model work. This is part project manager, part client whisperer, part quality control, part chaos-tamer. You’ll build deep relationships with clients, understand what they need and then assemble the right freelance team to deliver it - on time, on budget, on point.

But here’s the difference: you’re not just here to run projects. You’re here to grow accounts. You’ll spot opportunities, connect the dots and help clients see what’s possible next - turning great delivery into repeat work, bigger briefs and new revenue.

You’re protecting our reputation, championing the brief and making sure everything shipped is razor-sharp - while keeping one eye on what’s coming next.

Key Responsibilities

·       Act as the single point of contact between client and creative team

·       Build strong, solution-led relationships with clients - you understand their world and guide them through ours

·       Select the right freelance talent from our roster for each brief (by skill, budget, personality, availability)

·       Manage multiple creative projects at once across video, design, animation, events and more

·       Ensure freelancer output is on brief, accurate, on-brand and on-time

·       Own quality control before anything hits a client’s inbox

·       Translate client feedback into clear, constructive creative guidance

·       Track time spent vs budget across each project

·       Flag risks, delays or inefficiencies early and fix fast

·       Keep the founders in the loop and occasionally out of the weeds

·       Own account health: understand what success looks like for each client and keep us indispensable

·       Spot and shape opportunities: identify upsell/cross-sell moments, follow the signals, and turn conversations into briefs

·       Commercially savvy delivery: write/shape scopes, recommend the right solutions, and help convert ideas into paid work

·       Protect and grow revenue: retain existing accounts through exceptional service and proactive planning, and help win incremental work as trust buildsWho You Are

·       You’ve worked in a creative agency environment

·       You’ve juggled multiple clients, conflicting deadlines and still found the win

·       You’re the person who just knows when something’s not right and fixes it

·       You’re organised, sharp and detail-obsessed

·       You’ve got an ear for what clients actually mean when they say “can we tweak this?”

·       You care deeply about creative standards and know how to push for better without killing momentum

·       You’re commercially switched on - you can talk budget, value, scope and outcomes without getting awkward

·       You naturally look for opportunity - you ask the right questions, you notice the gaps, you join the dots

·       You believe in what we’re building - a better way to get great work madeWhat You’ll Get

·       A competitive base salary

·       Full-time remote working, with occasional in-person sessions

·       Proper trust and autonomy - no micromanagement

·       A creative brand that’s already built, now ready to amplify

·       Access to a top-tier network of creative talent and a killer team at your back

·       Company perks and a work culture that values transparency, fairness and real people

This is not for you if:

·       You need an org chart to make decisions

·       You struggle with feedback or fast-moving priorities

·       You think project management is just scheduling meetings

·       You still think “creds decks” matter

This is for you if:

·       You’re a natural fixer

·       You thrive in creative chaos but bring calm to it

·       You care more about outcomes than optics

·       You want to work with the best, not just whoever’s on payroll

·       You believe the traditional agency model is done and something better is here

·       You love building relationships and delivering results and you want a role where both matterFinal Word

This is a role for someone who thrives on building strong client relationships and turning great work into ongoing momentum.

Not just managing timelines, but building something smarter - one project (and one opportunity) at a time.

If you believe in the alternative, unite with us.

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