Senior Digital Account Manager

Senior Digital Account Manager

Perth-based agency | Work from anywhere in Australia | Full-time

We need someone who can walk into a busy client portfolio, take the reins quickly, and build lasting relationships. If you have 4+ years of agency account management experience, operate with genuine autonomy, and understand that retention is where real agency growth happens, this role was built for you.

About Us

Founded in 2018, we are a Google-accredited digital agency that has generated over $900M in client revenue. We specialise in SEO, Google Ads, and Answer Engine Optimisation (AEO), and also deliver Meta Ads, social media strategy, and website development, giving clients a complete growth ecosystem.

We partner with high-growth brands across hair and beauty, medical, eCommerce, construction, and wellness. We are proud partners of L’Oréal Professionnel, reflecting the calibre of work we do.

We are headquartered in Perth with clients Australia-wide. This role is remote-friendly, and you can work from anywhere in Australia. Perth-based is a bonus, not a requirement.

About the Role

This is a high-ownership role. You will own the entire client portfolio, working directly alongside our SEO, Google Ads, and social specialists. You need to be organised, self-directed, and comfortable making decisions independently.

You are not responsible for campaign execution. Your job is to ensure clients feel supported, understand their results, stay long-term, and grow their investment with us over time.

Key Responsibilities

• Own the full client lifecycle from onboarding through to long-term retention

• Lead monthly performance meetings and present insights with clarity and

confidence

• Translate data into strategic direction across SEO, Ads, social, and web

• Proactively manage client needs, expectations, and difficult conversations

• Drive renewals, upsells, and cross-sells across our full service offering

• Act as the bridge between clients and internal delivery specialists

• Continuously improve client experience and internal processes

What You Bring

• Minimum 4 years of account management experience within a digital agency

• Proven track record of retaining and growing client accounts

• Strong working knowledge across SEO, paid ads, social media, and/or web

• Confidence running client calls, presenting data, and managing expectations

• High organisation and the ability to self-manage a large, varied portfolio

• A proactive, solution-first mindset. You don’t wait to be told what to do

• Alignment with our values: trust, respect, loyalty, integrity

What’s on Offer

• Competitive base salary + commission tied to client retention and growth

• Superannuation + phone allowance

• Work from anywhere in Australia

• Direct access to agency leadership with real input into how we grow

• Exposure across multiple industries and a full-service digital offering

• Genuine opportunity to grow into a senior leadership role as the agency 

scales

Ready to apply?

Apply now and tell us about a client relationship you’re proud of and why.​​​​​​​​​​​​​​​​