Product Manager – Credit / 1-year Contract then conversion to FTE / Remote, must reside in EST zone / W2 only
Summary:
You are a product-minded person who is resourceful, creative, and dedicated to building awesome customer experiences that drive our credit program. You’re up for a challenge and are never satisfied with the status quo. You sweat the details and ensure the job is done the right way, not the easy way. You’re comfortable being team captain or second string. You’ve been in the trenches to know what’s necessary to bring successful features to life, and you like to have some fun along the way. You will work with a diverse set of stakeholders to enhance the digital experience and will be empowered to solve hard problems in ways that our customers love and work for our business. You are a strategic thinker, results-oriented, and an excellent communicator. You should have a deep understanding of e-commerce and a passion to delight our customers.
Responsibilities:
- Foster a ‘Credit Culture’: Champion and embed a strong ‘Credit Culture’ not only for customers but also across internal Omni-channel teams. Establish and drive internal alignment on credit expectations, ensuring seamless coordination and accountability across Payments, Stores, Website and App.
- You will be part of a credit POD, consisting of cross functional team members including marketing, Finance, UX, engineering, Store Operations and our third party Credit partners.
- Partner to build the Technology Credit delivery roadmap – this person will have a dedicated focus on bringing features to life for our customers that drive new enrollments into the credit card program or drive shopping engagements for existing credit customers.
- Develop and prioritize features based on customer and business value and understand the art of sequencing their delivery within an agile framework
- Collaborate with key stakeholders and UX team to develop growth strategy for the Credit program that meets and exceeds the needs of our customer
- Engage business stakeholders and our credit partners throughout the execution of a project, ensuring that what is delivered meets our business goals and objectives
- Analyze user feedback, data, and competitive landscape to identify new product opportunities and enhancements
- Proactively identify opportunities and issues, work with internal partners to understand options and execute solutions
- Synthesize business requirements, identify areas of uncertainty, recommend solutions, and gather buy-in from relevant stakeholders
- Define metrics of success and analyze results for all launches & A/B tests.
Required Skills:
- Bachelor's Degree
- 3+ years related experience in digital/ecommerce and store technologies
- 3+ years of experience in Product Management
- Demonstrated understanding of the techniques and methods of modern product discovery and product delivery
- Ability to partner and figure out solutions to hard problems with many constraints, using sound judgment to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative
- Ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship
- Strong analytical, prioritizing, interpersonal, problem-solving, presentation & planning skills
- Strong verbal and written communication skills
