Director of Enrollment Operations

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About the Opportunity

The organization empowers people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. This organization is the only company applying AI Digital Twin technology exclusively toward metabolic health.

The process starts by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.

The team is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of members. There is a belief in empowering every individual to make a meaningful impact for members, clients, and each other, while enjoying a supportive, collaborative work environment.

The organization has been recognized not only for its innovation but also for its culture. With significant recent funding, the organization is scaling rapidly across the U.S. and globally. Backed by leading venture firms, the organization is building an impactful digital health company.

Join the mission to reinvent the standard of care in metabolic health.

Opportunity

A highly analytical and operationally-minded Director of Enrollment Operations is sought to own and optimize the full journey from member registration through activation. This mission-critical role reports to the Chief Medical Officer and EVP and serves as the strategic and executional owner of the enrollment full, directly driving member conversion and revenue realization.

The individual will be responsible for the end-to-end member enrollment function focusing on reducing friction, eliminating inefficiencies, and enhancing the member experience through continuous process improvement and cross-functional collaboration. This role will partner with Product, Engineering, Marketing, Member Acquisition, and Clinical Operations to drive innovations in the enrollment process and ensure seamless member activation at scale.

Key Responsibilities

• Funnel Ownership: Own the enrollment funnel from member registration completion through clinical onboarding and sensor activation. Partnering with Product and Engineering to optimize a tech-enabled conversation journey. Responsible for driving outcomes across all care team service operational touchpoints.

• Strategic Leadership & Innovation: Drive strategy for the member enrollment function. Serve as the strategic owner for funnel design, optimization, and innovation. Leverage technology, product, and analytics to unlock new levels of efficiency and member satisfaction. Ensure tight coordination between care delivery operations and the digital product experience and own enrollment performance metrics across operational touchpoints.

• Process Improvement: Build and lead a robust process improvement program that spans care coordination, nursing, fulfillment, onboarding, and clinical scheduling. Identify root causes of inefficiency, design scalable solutions, and ensure each step is repeatable, streamlined, and tightly executed.

• Operational Optimization and Automation: Identify and resolve bottlenecks in workflows involving humans, logistics, and clinical processes and developing automation solutions with product and engineering that ensures accountability for metrics and consistent performance.

• Daily Funnel Monitoring & Analytics: Track and analyze key performance metrics such as care team capacity (scheduling, staffing, etc), appointment completion rates, lab test completion, kit shipment and delivery, and sensor activation rates. Use data-driven insights to drive proactive interventions and inform long-term improvements.

• Capacity Management: Monitor workforce and operational bandwidth (e.g., appointment slots, clinical staffing, lab capacity) to proactively balance load and avoid conversion delays. Partner with the Associate Director, Practice Operations to support alignment with the care team day-to-day operations.

• Team Leadership & Development: Develop a high-performing team within enrollment operations, including responsibility for hiring, coaching, and performance management.

• Cross-Functional Collaboration: Work closely with Care Delivery, Clinical Operations, Practice Operations, Marketing, Supply Chain, L1 Support, and Product Operations teams to ensure alignment and seamless member handoffs across teams and systems.

• Service Experience Stewardship: Ensure the member’s first experience with the organization clinically and operationally—is timely, smooth, and effective. Anticipate and remove points of failure in service execution.

• Data-Driven Decisions: Use operational data to continuously refine processes and track the impact of interventions aimed at improving conversion and reducing drop-offs. Work closely with the Conversion analytics team to ensure all metrics are clearly defined, measured, and forecasted.

Key Metrics You Will Own

• Active members
• % Registration to Activation Rate (Target 50% qualified leads reg to activate)
• Average time from registration to activation
• Appointment scheduling and attendance rates
• Kit shipment, delivery, and sensor activation, success rates
• Lab test completion rates and Intake to Lab Completion %
• Funnel drop-offs at each operational stage
• Additional duties as assigned

Qualifications

• 8+ years in operations, healthcare service delivery, or clinical program management in a high-growth, cross-functional environment.
• Strong background in operational analytics and funnel performance tracking; proficient in tools like Excel, SQL, or dashboarding software.
• Proven ability to drive improvements in care workflows, logistics, or fulfillment operations.
• Experience coordinating cross-functional teams including clinical staff, care coordinators, logistics providers, and support functions.
• Process-minded with an eye for systems efficiency, bottleneck reduction, and throughput improvement.
• Strong organizational, problem-solving, and communication skills; able to translate data into actions and operational decisions.

Preferred Qualifications

• Experience in a B2B2C healthcare or digital health environment
• Familiarity with clinical logistics (e.g., lab processing, kit fulfillment)
• Understanding of practice operations and patient onboarding workflows
• This remote opportunity is available to US based persons. Applicants must be authorized to work for any employer in the U.S. Sponsorship of an employment Visa is not available at this time.

Compensation and Benefits

The compensation range for this position is $165,000-$185,000 annually.

In addition, the organization has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, the organization needs the very best people to enhance its cutting-edge technology and medical science, deliver the best possible care, and turn passion into value for members, partners, and investors.

The organization is committed to delivering an outstanding culture and experience for every employee through a company based on the values of passion, talent, and trust. Comprehensive benefits and perks are offered in line with these principles, as well as a high level of flexibility for every employee.

• A competitive compensation package in line with leading technology companies
• As a remote friendly company, opportunities are provided for all who join to further build relationships, increase cross-functional collaboration, and celebrate accomplishments.
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan

The hiring company is an equal opportunity employer committed to building a diverse and inclusive team.