Operations Project Coordinator

Job Title: Compliance Tools Analyst (Project Coordinator I)Duration: 6 Months (with potential for extension).

Work Environment: 100% Remote.

Interview Process: 2-3 interviews with the Hiring Manager and Associate Director.

Candidates with 5 to 7 years of experience may be considered overqualified for this entry-level role, which could impact long-term alignment.⚠️ Important Note: Please ensure that the Experiences/keywords and skills listed in this job description are clearly reflected in your resume before applying to avoid auto-rejection.Role Overview: We are seeking a highly organized and proactive

Compliance Tools Analyst to support our Compliance and IT/BTS teams. This is an entry-level position focused on bridging the gap between technical ticketing systems and project coordination. The ideal candidate will manage a high volume of administrative and operational tasks, ensuring that compliance-driven workflows remain on track in a fast-paced environment.

Required Skills & Qualifications:

• Education: Bachelor’s Degree (Required).
• Software Proficiency: Strong familiarity with MS Office Suite (Excel, Word, PowerPoint).
• Good Excel skills for data tracking are essential.
• Previous experience in project coordination, administrative support, or similar roles
• Some experience with Pharmaceutical companies/terminology or experience in a regulated industry.
• Tool Experience: Experience with ServiceNow or similar ticketing management tools.
• Experience with Project Management Tools (e.g., Jira, ServiceNow, Trello, etc.)
• Core Competencies: * Exceptional organizational skills with a "sense of urgency."
• Ability to work independently and manage multiple tasks simultaneously.
• Strong written and verbal communication for follow-ups and cross-team coordination.

Preferred Experience:

• Experience with iREP or OneNote is a plus.
• Previous experience in a technical/tool-oriented role is preferred over general coordination.

Key Responsibilities:

• Ticket Management: Monitor and manage the ServiceNow ticketing system; triage incoming requests, handle system access issues, and resolve communication-related tickets.
• Project Coordination: Support project managers by tracking timelines, maintaining documentation, and ensuring project milestones are met.
• Stakeholder Liaison: Coordinate with Compliance and Technical (BTS/IT) teams to ensure effective follow-ups and task completion.
• Data Tracking: Use Microsoft Excel to maintain clear and concise records of ongoing tasks, project statuses, and ticket flows.
• Operational Support: Handle day-to-day administrative tasks to alleviate the workload of senior leadership on large-scale compliance projects.