Product Manager

Refundly is a mobile and web platform that helps people keep track of every return and refund — across all retailers. We’re building the first centralized return dashboard for online shoppers, ensuring that you never lose out on your refunds and organizing that process seamlessly. We’re pre-launch, funded, and growing our team deliberately. Our vision is focused: make the post-purchase process radically simpler.

Job Summary

We’re hiring a Product Manager to lead the vision, strategy, and execution of our product roadmap. This is a high-impact role for someone who thrives in early-stage environments—balancing user empathy with business goals, strategic vision with hands-on execution, and rapid iteration with long-term product thinking.

You’ll work closely with the founding team, engineering, design, marketing, and early users to shape the product from its foundation. You’ll be responsible for driving clarity from ambiguity, prioritizing ruthlessly, and delivering a product that deeply resonates with users. This is a high-autonomy role with room to define not just the product, but also how product gets done at Refundly.

What You’ll Be Doing

• Own and drive the product strategy and roadmap across mobile, web, and backend user experiences
• Translate the company’s vision into clear, actionable product initiatives and milestones
• Work hand-in-hand with engineering and design to build features that are intuitive, impactful, and visually premium
• Ensure exceptional product quality and polish, with a sharp eye for user experience and visual design
• Collaborate closely with marketing and creatives to align on brand voice, positioning, and go-to-market execution
• Conduct and synthesize user research, behavioral data, and competitive insights to guide decisions
• Define and iterate on MVP scope, ensuring speed without compromising user value
• Build and refine product development rituals—roadmapping, sprint planning, prioritization, and feedback loops
• Help the company scale: define systems, processes, and team structure to manage hyper-growth and complexity

What We’re Looking For

• 2+ years of product management experience, ideally in consumer tech or marketplaces
• A strong track record of owning 0-to-1 product development and leading cross-functional teams
• Deep user empathy with a bias toward action—you validate with users, not just instinct
• Exceptional design sensibility and experience delivering polished, premium product experiences
• Strong systems thinking and the ability to distill complexity into intuitive solutions
• Proven ability to work cross-functionally with marketing, design, and engineering in fast-moving environments
• Experience managing and scaling products through periods of rapid user and team growth
• Excellent communication and storytelling skills, both written and verbal
• Experience with AI-native products or emerging tech is a plus
• Bonus: technical background or fluency working closely with engineering teams

What You’ll Build

• Refundly is an AI-native platform with real infrastructure and a clear use case, poised to transform how online shoppers organize their activity. As our first product leader, you’ll define what we build, why we build it, and how we bring it to life. You’ll shape the foundation of a product and company with strong early momentum—and have the opportunity to scale both. If you’re excited to lead product in a fast-paced, design-forward, and mission-driven environment, we’d love to hear from you.