Principal Technical Account Manager - Customer Success Services

Job Description As a Technical Account Manager (TAM) inside Oracle Customer Success Services, you will help customers maximize their Oracle investment by managing service delivery across IaaS, PaaS, and SaaS solutions. You’ll build strong relationships with key stakeholders, drive customer success, and ensure business value realization. Responsibilities include leading service execution, resolving issues, optimizing performance, and identifying growth opportunities. The ideal candidate has 5-10 years of experience in Account Management, IT Operations, or Project Management, with expertise in cloud technologies and methodologies like ITIL, Agile, and PMP. Strong communication, relationship management, and strategic thinking skills are essential. Fluent English is required; additional languages are a plus. Join us for a fast-paced, customer-centric role where you can shape cloud transformation journeys and drive business impact. Career Level - IC4 ResponsibilitiesKey ResponsibilitiesCustomer Relationship Management

• Act as the primary point of contact for customers, ensuring satisfaction and business value realization.
• Build and maintain strong relationships with key stakeholders, including middle and executive-level decision-makers.
• Advocate for customers, ensuring their needs are met while aligning with company objectives.

Service Delivery & Account Strategy

• Lead the execution of Customer Success Services (CSS) across Oracle’s IaaS, PaaS, and SaaS solutions.
• Develop and implement service delivery plans tailored to customer needs and business objectives.
• Oversee project delivery, issue resolution, and change management.
• Monitor and optimize service performance, ensuring revenue growth and margin improvements.

Technical & Business Expertise

• Understand customer business environments, industry trends, and technical needs to offer proactive solutions.
• Provide guidance on IT operations, cloud technologies, and enterprise software deployments.
• Leverage best practices in ITIL, Agile, PMP, and PRINCE2 frameworks to ensure efficient service delivery.

Growth & Business Development

• Identify and develop opportunities for additional Oracle services, working closely with the sales team.
• Support customers in maximizing ROI through value-driven proposals and strategic recommendations

Required Skills & Experience

• 5-10 years of experience in Professional Services, Account Management, Project Management, or IT Management.
• Strong knowledge of IaaS, PaaS, and SaaS solutions and experience in IT operations.
• Proficiency in Cloud Technologies and Services (Oracle Cloud, AWS, Azure, or Google Cloud).
• Strong relationship management and communication skills to engage with diverse stakeholders.
• Experience in issue resolution, project execution, and change control management.
• Ability to analyze and report on revenue forecasts, contract margins, and service outcomes.
• Fluent in English; an additional language (French, German, Spanish, or Italian) is a plus.
• Knowledge of ITIL, Agile, PMP, PRINCE2, or other relevant methodologies is preferred.

Qualifications Career Level - IC4 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.