Staff Product Manager

About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. About The Role As a Staff Product Manager at OpenLoop Health, you will operate as a senior individual contributor with broad strategic influence across the Product & Services organization. This role centers on partnering directly with customers to understand their needs, shape scalable solutions, and deliver both internal and external products. You will help drive the development of AI-native solutions that redefine how care is delivered and operated at scale. You’ll own complex, cross-functional product initiatives, translate client and market insights into scalable platform capabilities, and serve as a trusted product partner to both internal teams and external stakeholders. This role is ideal for a product leader who thrives in ambiguity, understands healthcare complexity, and excels at building strong client relationships while driving meaningful product outcomes. What You'll Do Define and drive product strategy for high-impact, cross-product initiatives aligned with OpenLoop’s business and clinical goals

• Partner directly with clients to understand their goals and translate their needs into clear product requirements
• Communicate roadmap priorities, tradeoffs, and timelines to both internal stakeholders and external partners
• Act as a trusted product advisor to senior leaders across Product, Services, Engineering, and Design teams
• Write clear, actionable product requirements and success metrics

Required Qualifications

• 7+ years of product management experience, including significant experience working directly with customers or clients
• Proven experience serving as the product lead for enterprise or strategic clients
• Demonstrated experience building, communicating, and managing product roadmaps
• Strong communication skills, with the ability to engage confidently with both internal teams and external stakeholders
• Demonstrated ability to balance client needs with long-term product strategy

Preferred Qualifications

• Experience in healthcare, health tech, e-commerce, SaaS platforms, or other regulated industries
• Familiarity with virtual care, care delivery platforms, or healthcare operations

Our Benefits In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more

Our Company We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you.