Job Title
Product Manager - Digital Software
Working Hours/Arrangements
40 hours per week (9am to 6pm, including one hour of unpaid break)
office based or remote
Salary Range
£45k-£65k depending on location and experience.
Location
Guildford office – 2000, Cathedral Square, Cathedral Hill, Guildford GU2 7YL, United Kingdom
Reporting to
VP of Product
About Nexcess
Nexcess provides specialty cloud solutions for organizations where performance and compliance have to coexist. We serve businesses worldwide, from agencies scaling client sites to enterprises running mission-critical operations. We've built our reputation on deep technical expertise and genuine partnership with every client we work with. Behind every environment we manage is a team of people who take the craft seriously and keep showing up when it matters.
Overview
The Product Manager - Digital Software will support the development and improvement of website-building products, including WordPress themes, blocks, patterns, and templates. The role is responsible for assigned product discovery, requirements, prioritization, delivery, and ongoing evaluation.
The position requires practical website-building experience and the ability to translate client needs and product opportunities into clear, actionable work. Product strategy and overall roadmap direction are established by senior product leadership, with the Product Manager contributing client, market, and product insights to inform those decisions.
The Product Manager will collaborate with Engineering, Design, Support, Marketing, Product, and other stakeholders to deliver product improvements within established priorities, processes, and delegated authority.
Responsibilities
Product Planning and Delivery
- Lead discovery, definition, and delivery of assigned product features and improvements across themes, blocks, patterns, templates, and related website-building capabilities.
- Develop clear product requirements, user stories, acceptance criteria, and supporting documentation.
- Maintain and prioritize the product backlog for assigned areas based on client needs, product strategy, available resources, and business priorities.
- Break complex or ambiguous problems into clear, actionable deliverables and identify key questions, dependencies, and risks.
- Contribute client and market insights, options, and recommendations to roadmap and planning discussions.
Product and Domain Knowledge
- Develop and maintain working knowledge of WordPress, including the block editor, patterns, templates, themes, and site-wide design settings.
- Use the products directly to understand client workflows, usability considerations, and areas for improvement.
- Monitor relevant competitive and industry developments and incorporate applicable insights into product decisions.
- Consider factors such as performance, responsive design, accessibility, compatibility, and potential client impact when evaluating product changes.
Client Discovery and Research
- Gather client insights from support interactions, community discussions, reviews, feature requests, client conversations, and product data.
- Participate in client interviews, usability testing, feedback sessions, prototypes, beta programs, and other validation activities as appropriate.
- Identify recurring client needs and use evidence to inform product recommendations and priorities.
Product Development and Release
- Collaborate with Engineering and Design throughout development to clarify requirements, resolve questions, and maintain alignment.
- Participate in relevant planning, refinement, review, and retrospective activities.
- Support release readiness, including acceptance testing, compatibility considerations, documentation, release notes, and support communications.
- Evaluate product performance after release and recommend improvements based on available data and client feedback.
Commercial and Product Performance
- Develop an understanding of relevant product business models, including pricing, packaging, renewals, and free and paid offerings.
- Consider client and business impact when evaluating and prioritizing product opportunities.
- Support pricing, packaging, go-to-market, and product launch activities led by senior product and marketing teams.
- Monitor relevant product KPIs, such as adoption, activation, conversion, retention, support contacts, and client satisfaction.
- Support product instrumentation and reporting and use available data to inform product decisions.
Client and Community Engagement
- Maintain awareness of client needs through regular engagement with support channels, community forums, and other client feedback sources.
- Consider the needs of different client groups, including individual site builders, professional designers, agencies, and other users.
- Monitor relevant WordPress and web-development developments that may affect the products.
- Participate in appropriate industry and community forums and represent the company professionally in accordance with applicable company policies and communications guidelines.
Professional Development
- Develop product management capabilities in areas such as client discovery, prioritization, written communication, data analysis, and commercial decision-making.
- Seek and incorporate feedback to improve product knowledge, effectiveness, and decision-making.
- Demonstrate increasing proficiency and responsibility as experience and capability develop.
- Perform other related duties as assigned based on organizational and business needs.
What Success Looks Like
- Product Delivery: Assigned work is clearly defined, appropriately prioritized, and effectively delivered in collaboration with cross-functional teams.
- client Insight: client feedback and product data are consistently incorporated into product decisions.
- Product Knowledge: Demonstrates a working understanding of WordPress, website building, and the client experience.
- Clear Communication: Requirements, priorities, recommendations, and decisions are communicated effectively to technical and non-technical stakeholders.
- Product Impact: Product improvements contribute to agreed client, product, and business objectives.
- Professional Growth: Demonstrates increasing proficiency, independence, and responsibility in the role.
Required Qualifications
- Experience in product management or a related role involving product development, web development, design, technical support, quality assurance, project coordination, or comparable responsibilities.
- Hands-on experience building or managing websites using WordPress, including practical familiarity with the block editor, themes, and site or page design.
- Ability to communicate clearly and develop requirements, user stories, summaries, or other documentation that support effective execution.
- Ability to organize ambiguous problems into structured, prioritized, and actionable work.
- Ability to collaborate effectively with Engineering, Design, and other cross-functional teams.
- Demonstrated ability to gather and incorporate client feedback into product or project decisions.
- Ability to understand and interpret product data and use available information to support recommendations.
- Ability to evaluate user experience and product considerations and communicate clear recommendations.
- Willingness to develop knowledge of the commercial and business aspects of product management.
Preferred Qualifications
- Experience with the WordPress block editor, including block patterns, template editing, and site-wide design settings.
- Familiarity with page builders, block plugins, theme frameworks, or comparable website-building technologies.
- Working knowledge of HTML, CSS, or JavaScript.
- Familiarity with web performance and accessibility considerations.
- Experience working with agencies, freelancers, small businesses, or other organizations that build websites.
- Experience with plugin or theme products, including free and paid offerings, licensing, and product updates.
- Experience supporting beta programs, client research, product launches, or similar product activities.
- Participation in WordPress, web development, design, or related professional communities.
We offer
- Private healthcare – Once probation period is passed (subject to BiK taxation).
- Embrace parenthood with 18 weeks generous paid leave after completion of 15 months’ ‘continuous service’.
- Pension contribution – 5% of the salary.
- 28 annual leave days plus all Bank Holidays on a pro-rata basis in each holiday year in England and Wales.
- 10 days working from anywhere in the world following completion of probationary period.
- Office Lunches – Deliveroo to the value of £14 each day.
- Mobile phone bill paid to the value of £80 (subject to BiK taxation).
- Casual dress code.
- Use of Apple MacBook Pro laptop – Mouse and Keyboard.
- AirPods Headset.
Disclaimer
SERVERSCOM UK LTD. reserves the right to modify, interpret, or apply this job description in a way that best supports the organisational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.
“SERVERSCOM UK LTD. is committed to equality and diversity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships." Please click here to access our Equal Opportunities Policy.
Also, please review our candidate privacy notice in relation to the collection and processing of your personal data. Should you be unsuccessful in your application for the role you have applied for and would like for Servers.com to keep your details for any future roles for twelve (12) months please let us know in writing.
