Pega Lead System Architect (LSA)

About Us:-

Net2Source Inc. is one of the fastest growing diversity certified global workforce solutions companies with an unprecedented YoY growth of over 100% for last 6 years working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia and Middle East.

About the Role:-Pega Lead System Architect (LSA)

Location – UK

Type –Permanent

Remote for UK

Experience: 10–14 years overall; 3+ years as LSA; 2+ Pega CS end-to-end implementations

Role Summary: Design Authority. Owns architecture, quality, performance, security, and DevOps; leads CoE standards and AI enablement.

Key Responsibilities

Own solution blueprint: case taxonomy, microjourneys, interaction flows, CSR Desktop, Knowledge, and Digital Messaging.

Define non-functional requirements (scale, resiliency) and node strategy: Queue Processors vs. Job Schedulers, background processing, caching.

Integration architecture: REST/JSON, SOAP (if needed), OAuth2/SAML, eventing (Kafka/JMS), idempotency, pagination, circuit breaker and retry patterns.

Data design: enterprise data model, data pages (scope, refresh), reference data strategy, data obfuscation and masking for PII.

UX strategy: Constellation (preferred) / Cosmos; accessibility (WCAG), localization/i18n, responsive behavior.

DevOps: Deployment Manager pipelines, product packaging/versioning, branching/merge policy, automated quality gates, rollback patterns.

Observability and performance: PDC operating rhythm, PAL/Alerts analysis, log correlation; performance test strategy and tuning.

Security & compliance: GDPR-aligned retention/erasure, RBAC/ABAC, secrets management, auditability, encryption at rest and in transit.

CoE leadership: guardrails & code review checklists, reusable components, reference architectures, developer onboarding and enablement.

AI initiatives: seed NLP/Email Bot, Digital Messaging intent/sentiment, GenAI-assisted CSR (summarization, knowledge retrieval), and governance (prompt/data policies).

Must‑Have Skills

Pega CS depth: Interaction Portal, Service Cases, Knowledge, Email Bot, Digital Messaging (e.g., chat/WhatsApp) with production go-lives.

Constellation experience: view templates, regions, editable tables, data-reference patterns; or strong Cosmos with migration path understanding.

Integration design mastery: REST with OAuth2 (client credentials, auth code), error handling frameworks, request/response mapping, timeouts, retries, backoff.

Event-driven patterns: Kafka/JMS producers/consumers, correlation IDs, exactly-once/at-least-once semantics, dead-letter handling.

Performance engineering: PDC triage, PAL reading, DB indexing considerations, cache invalidation, node classification, queue throughput tuning.

DevOps at scale: multi-stage pipelines in Deployment Manager, artifact versioning, approvals, infrastructure-as-code collaboration, release governance.

Security engineering: Access Manager, attribute-based access control (ABAC) using Access When, field-level encryption/obfuscation, secure logging.

Testing leadership: PegaUnit strategy, scenario tests, contract tests for integrations, test data management, coverage KPIs.

Documentation & stakeholder management: architecture decision records (ADRs), trade‑off analysis, executive communication, risk management.

Nice‑to‑Have

Customer Decision Hub (CDH) to power NBA in service context and next‑best‑service actions.

GenAI/Agentic AI in Pega (e.g., summarization, knowledge buddy/coach patterns) and NLP model tuning.

Telephony/CCaaS: Genesys, Amazon Connect, Twilio, NICE; CTI handoff and screen‑pop patterns.

Cloud ops (Pega Cloud, AWS/Azure) and enterprise observability (Splunk/Datadog/New Relic).

Travel/e‑commerce domain: booking amendments, refunds/chargebacks, partner/supplier support, fraud/risk workflows.

Certifications

Mandatory: Pega Certified Lead System Architect (CLSA)

Preferred: Pega Decisioning Consultant, badges in GenAI, Digital Messaging, PDC