Product Owner (Automation | Self Serve transformation)

About the Role

We’re partnering with one of the UK's leading service management organisations currently undergoing a huge digital transformation, with automation at the heart of the strategy. This is a fantastic opportunity for an experienced Product Owner to play a pivotal role in launching a new self-serve platform and driving automation across the company's customer service and sales operations, and embed automation across core business operations.

"A once in our lifetime opportunity for the business and the industry.; A true game changer!"

If you’re passionate about building scalable platforms, streamlining processes, and creating exceptional user experiences through automation, this role offers real impact and visibility.

Key Responsibilities

Working with the Director of Digital Transformation, you’ll work closely with cross-functional teams to shape the product vision, translate business needs into clear priorities, and ensure delivery of customer-focused outcomes.

• Lead discovery and define requirements for a self-serve customer platform, ensuring a seamless end-to-end user journey.
• Drive automation initiatives across customer service and sales operations to improve speed, consistency, and efficiency.
• Own and manage the product backlog, ensuring clear prioritisation aligned to business goals and customer needs.
• Collaborate with engineering, architecture, operations, and stakeholders to translate strategy into deliverable increments.
• Define user stories and acceptance criteria, supporting the team through delivery and refinement.
• Track and communicate progress, risks, dependencies, and outcomes to senior stakeholders.
• Use data and feedback to measure success and continuously optimise the platform and automated workflows.
• Support change management and adoption, ensuring teams are aligned to new processes and capabilities.

Requirements

• Proven experience as a Product Owner or Product Manager delivering digital products/platforms in a fast-paced environment.
• Strong understanding of platform delivery, self-serve experiences, and customer-centric design principles.
• Demonstrable experience driving automation to improve operational processes, ideally within customer service and/or sales.
• Experience with automation/integration platforms such as Workato or Boomi is highly advantageous.
• Excellent stakeholder management skills with the ability to align competing priorities and influence at multiple levels.
• Strong analytical mindset with experience using metrics to guide product decisions.
• Familiarity with Agile ways of working (Scrum/Kanban), backlog management, and iterative delivery.

Next steps?

If you’re ready to lead a product journey that modernises how customers engage and how teams operate through smart automation, we’d love to hear from you. We are shortlisting now with interviews expected to take place w/c 4th May.