Contact Center Project Manager - VoIP and WBS

Do you have experience in migrating legacy VOICE (CISCO) platform to other platforms?

Do you have experience with WBS?

Looking for PMs with experience in managing Voice related projects in Contact Centers.

Remote Roles with 20% travel at start of migration of projects.

Contract Duration: 14+Months with longer term extensions possibility

Pay Rate $70/hr on W2

Please Note: W2 ONLY - Per Client Requirement NO C2C, H1B, TN Visa, 1099, F1 – CPT & OPT

*Must be located/authorized to work in the USA without visa sponsorship or transfer now or in the future.

No C2C inquiries, please!!

If interested, please email your resume to grace.johnson@motionrecruitment.com

Support a large Healthcare Provider with over 700 hospitals and clinics nationally.

Support Voice Contact Center Projects and will be responsible for the migration of existing legacy platform to Zoom.

Manage cost and resource allocations, plans and milestones in Smartsheet (SPM).

Maintain an updated WBS

Required Skills & Experience

Bachelor’s Degree in a Related Field.

2+ years of Project Management experience with 2+ years of Voice Projects management (Cisco or Avaya or Genesys etc.) experience. Must know the Contact Center backend technology.

Must have Contact Center experience to drive projects forward.

Experience with WBS.

Experience with MS Office, Visio, Smartsheet, Microsoft Project, Agile and Waterfall (PMO) methodologies and Scrum, planning, risk and issue identification, escalation and resolution, conflict and collision management, metrics and reporting, communications, etc.

PMP Certification, Scrum/Agile Certification, Lean Six Sigma principles and/or business process management preferred.

Experience with digital technology, clinical information systems, and how clinical information is integrated into the patient, consumer, provider digital experience and understanding of Healthcare Business and Care Delivery processes strongly desired - A HUGE PLUS BUT NOT REQUIRED.

What You Will Be Doing

Manage the migration of current legacy platform to Zoom (Contact Center)

Develop project plans which identify key issues, problems, approaches, performance metrics, communication plan, resources required and ensuring deliverables of the ITD initiatives.

Responsible for the supervision of the project resources required to deliver each task (i.e. key areas could include: Business Analysts, Solution Architects, Design Engineers, CyberSecurity, QACC, etc.).

Responsible for managing all aspects of project from planning, design, development/implementation, testing, training, deployment, customer adoption and operation turnover of the ITD initiatives.

Track assigned budget and resources for each project.

Prepare cost estimates and cost recommendations.

Monitor expenditures.

Ensure compliance with all policies, financial stewardship by being accountable for the financial integrity around development and maintenance of project budget.