Project Support Coordinator

Job Title: Project CoordinatorLocation: Remote from PolandDuration: 12 Months ContractJob Description:

• We are looking for a Project Coordinator that would play a key role throughout the journey that new customers embark on when they choose organization.
• That includes participating in and following up the project kick-off, onboarding the client, and supporting the project until the go-live.
• It will be your job to ensure that the support experienced by our customers is world-class: proactive, responsive, and effective.
• You will work with experts that will overlook the project and will help with problem-solving and stakeholder management.

Must-haves

• 2+ years project management or support and client-facing experience
• Ability to think both critically and creatively
• Experience in SaaS (Software as a Service) tools implementation and coordination.
• Fluent proficiency in Portuguese and English

Key tasks include:

• Assist customers in utilizing our learning software
• 1:1 meetings, trainings and troubleshooting sessions with customers
• Setup project plans (we have templates)
• Follow-up on plan proactively, schedule meetings, prepare meeting agendas
• Problem solve in case of need
• Respond to customer requests via email
• Bug reports
• Product feedback