Senior Engineering Manager, Messaging Channels

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Engineering Manager, Messaging Channels in Australia. This role offers the opportunity to lead a high-impact engineering organization responsible for the core messaging infrastructure powering large-scale customer communications for leading ecommerce brands. You will oversee a team of experienced engineers building and maintaining mission-critical systems that handle high-volume messaging, automation workflows, and cross-channel customer engagement. The position sits at the intersection of platform engineering, product execution, and operational excellence, requiring strong leadership in distributed systems at scale. You will shape the technical direction of foundational messaging capabilities while ensuring reliability, scalability, and efficiency across services. The environment is fast-paced, collaborative, and highly technical, with strong emphasis on ownership, continuous improvement, and cross-functional alignment. This is a strategic leadership role where your decisions directly impact product performance, merchant experience, and engineering velocity. Accountabilities

• Lead and manage a team of engineers responsible for messaging infrastructure, automation workflows, campaign delivery systems, and platform services
• Own the technical strategy and roadmap for high-volume messaging systems, ensuring scalability, reliability, and cost efficiency
• Oversee Flow Builder, campaign delivery engines, and core messaging platform components used across multiple product surfaces
• Manage on-call operations, incident response processes, and postmortems to ensure strong operational excellence
• Define and improve internal platform standards, contracts, and support models for engineering consumer teams
• Partner with product, platform, AI, design, compliance, and business stakeholders to deliver aligned and impactful solutions
• Drive engineering execution, delivery planning, and continuous improvement of development workflows
• Mentor and develop engineers and engineering managers through coaching, feedback, and career development support
• Lead hiring, onboarding, and team expansion efforts to strengthen engineering capabilities
• Champion a culture of reliability, observability, and high-quality engineering practices

Requirements

• 4+ years of experience in engineering leadership roles managing engineers and technical teams
• Proven experience leading teams responsible for large-scale, high-volume distributed systems (messaging, payments, or similar domains)
• Strong background in platform engineering or internal developer platforms supporting multiple product teams
• Experience managing operational excellence, including on-call rotations, incident management, and system reliability practices
• Ability to mentor senior engineers, staff engineers, and engineering managers effectively
• Strong understanding of system scalability, observability, SLOs, monitoring, and alerting practices
• Experience working in high-growth SaaS or ecommerce environments is highly preferred
• Demonstrated success in recruiting, hiring, and developing engineering talent
• Strong cross-functional communication and stakeholder management skills
• Familiarity with AI-driven or data-intensive product systems is a plus
• Passion for building reliable systems that directly impact customer experience and business outcomes

Benefits

• Competitive compensation with base salary and equity opportunities
• Fully remote work flexibility
• Health, dental, and vision insurance coverage
• Flexible paid time off
• Opportunity to work on high-scale systems impacting major ecommerce brands
• Strong career growth in a fast-scaling engineering organization
• Collaborative and innovative team environment
• Exposure to modern AI, messaging, and platform engineering systems
• Ownership-driven culture with real product and technical impact

How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.