Program Manager, Provider Services

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us! As a Manager, Provider Services, your key responsibility will be to act as a liaison between our provider network and nephrology practices, facilitating a smooth transition to Value-Based Care and providing dual support to ensure success. This role requires a diligent work ethic, excellent communication skills, and the ability to work independently and collaboratively with external partners and internal, cross-functional teams. Note: This is a fully remote position that requires up to 50% travel. Coverages areas to be reviewed during the interview process and subject to change based on evolving business needs. What you will do:

• Develop & nurture a solid understanding of the objectives and complexities within intricate Value-Based Care Programs and/or agreements, such as:

• CMS Kidney Care Contracting
• IWH Payor Agreements
• IWH Practice Participation Agreements

• Effectively communicate this complex information in a clear and concise manner to both internal and external stakeholders through meetings and presentations
• Provide outstanding customer service to all external and internal stakeholders with consistent feedback and follow-through
• Investigate and resolve any issues or concerns in a prompt and effective manner
• Serve as the primary contact and subject matter expert for IWH Network practices
• Assist our nephrology partners in achieving success within Value-Based Care by uncovering valuable insights within data, and identifying opportunities for improvement
• Execute company initiatives and ensure the timely completion of deliverables
• Ensure accurate documentation of provider interactions and/or visits are maintained in our CRM
• Deliver timely training and/or onboarding to Network Providers as new information is available
• Verify that information presented to providers is both accurate and timely, including the data accessible through our dedicated portal

The skills and qualifications you will need:

• Bachelor’s degree required; Advanced Degree desirable
• Proven experience working with physicians and practices, nephrology-specific experience a plus
• Superior attention to detail and exceptional follow-through
• Should possess an independent and proactive approach, showcasing dedication to continuous learning
• Excellent communication and interpersonal skills to effectively collaborate with providers, stakeholders, and internal teams.
• Must be willing to travel up to 50% of the time to practices (assigned regions to be covered during interview)

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values:

• We care deeply about the people we serve.
• We are better when we work together.
• Humility is a source of our strength.
• We bring joy to our work.
• We deliver on our promises.

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey. Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application! Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com. It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.