Product Owner - AI Apps

Product Owner – AI Apps TeamLocation: Portugal (Remote or Office)

Are you passionate about using the power of communication data to create intelligent, intuitive, customer-facing AI experiences? Do you thrive on turning high-level product concepts into clear, deliverable requirements that development teams can execute against? If so, Intermedia’s AI Apps Team is seeking a detail-oriented, execution-driven Product Owner to help deliver the next generation of AI-powered capabilities across our UCaaS and CCaaS products.

Join us in shaping the future of intelligent communication experiences.

About Intermedia

Intermedia is a leading provider of cloud-based communication and collaboration solutions, empowering over 140,000 businesses and 7,500 partners with UCaaS, CCaaS, and productivity tools. We're committed to delivering secure, easy-to-use solutions, backed by industry-leading reliability and support. Our AI & Data team is at the forefront of innovation, leveraging the wealth of communication data generated across our platforms to develop intelligent tools and insights that drive customer success. We believe in a collaborative, hands-on approach where every team member contributes their unique skills to create products that truly make a difference. We are a roll-up-your-sleeves-and-get-into-the-details product management team where, irrespective of your position, you can contribute your skills and energies to help improve our products.

About the Role

As the Product Owner for the AI Apps Team, you will play a central role in delivering customer-facing AI capabilities across multiple Intermedia products. You will translate product initiatives into detailed requirements, maintain and prioritize backlogs, and partner closely with engineering, UX, QA, project management, and product leadership to ensure successful delivery.

Your focus will be on AI-driven experiences, requiring strong analytical skills, exceptional communication, and the ability to break down complex ideas into clear, actionable stories. You will work with globally distributed teams, making effective asynchronous communication essential.

This is a mid-level role ideal for someone who excels in execution, collaboration, and detail-oriented product delivery.

Responsibilities

• Serve as the Product Owner for 1–2 development teams, driving day-to-day execution.
• Prioritize and maintain a clear, structured backlog aligned with product goals and stakeholder needs.
• Participate in Agile ceremonies including sprint planning, refinement, daily stand-ups, demos, and retrospectives.
• Collaborate with product managers and cross-functional partners to understand business needs and convert them into explicit, detailed requirements.
• Develop user stories, acceptance criteria, use cases, and workflow diagrams/UML models for development teams.
• Work with UI/UX teams to coordinate prototypes and design assets.
• Contribute to roadmap planning by providing execution-level insights, capacity considerations, and feasibility input.
• Communicate progress, risks, and timelines to stakeholders; set and manage expectations proactively.
• Plan releases and coordinate delivery across engineering, QA, operations, and customer-facing teams.
• Lead cross-team efforts involving multiple Intermedia products or systems.

Requirements

• 2+ years of experience as a Product Owner, Project Manager, Business Analyst, or similar role in software development.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Strong analytical mindset, capable of processing complex information and producing clear, structured requirements.
• Excellent presentation and communication skills, with the ability to facilitate productive discussions and align diverse teams.
• Strong technical aptitude and problem-solving ability.
• Experience working with Scrum or other Agile frameworks.
• Project management experience coordinating execution across teams.
• Bachelor's degree in Computer Science or a related field, or equivalent professional experience.
• Upper-intermediate or higher English proficiency, with strong async communication skills.

Would Be a Plus

• Technical background or prior hands-on engineering experience.
• Experience working with cloud-based software or SaaS products.
• Product Ownership or Project Management certifications (CSPO, PMP, etc.).
• Familiarity with modern AI concepts or machine learning workflows.

Why Join Us

You will play a critical role in delivering intuitive, AI-powered experiences that help customers work smarter and more efficiently. You’ll collaborate with a passionate, cross-functional team committed to high-quality execution and meaningful product impact.

If you’re ready to contribute, collaborate, and help shape the next wave of AI-driven communication, we’d love to hear from you.