Change Manager

Location: Remote - must work EST hoursDuration: Long-term extending contractPay Rate: $50-65/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Technical Skills

• ERP Change Management Expertise – Deep experience leading change efforts for D365 ERP implementations.
• Advanced Change Management – Ability to build resiliency and confidence in change management as a focus area.
• Proven ability to build messaging strategies and plans for diverse stakeholder groups.
• Strong grounding in structured methodologies (Prosci preferred)
• Demonstrated ability to influence cross-functional teams and senior leaders and the confidence to hold them accountable.
• Skilled in creating clear, engaging content: email, presentations, job aids, toolkits, videos, etc.
• Strong understanding of IT project lifecycle, especially as they relate to user experience and adoption.
• Ability to assess readiness, gather feedback, and adjust plans based on data and results.

Preferred Skills

• Change Management certification is strongly preferred (e.g., Prosci and familiarity with PCT and AKDAR)
• PMP or Agile certification is a plus

Change Management Strategy & Execution

• Lead and execute comprehensive change management strategies for IT initiatives, with a strong focus on the implementation and ongoing rollout of Microsoft Dynamics 365 (D365).
• Develop and implement structured change management plans, including stakeholder analysis, impact assessments, readiness assessments, resistance mitigation, and adoption strategies.
• Ensure that D365 changes are adopted successfully by end users through thoughtful planning, engagement, and reinforcement tactics.
• Collaborate with IT, business leads, and external partners to align change plans with project goals, timelines, and organizational priorities.
• Communication Planning & Delivery
• Design and deliver communication strategies that clearly articulate the “why,” “what,” and “how” of changes related to D365 and other IT initiatives.
• Create high-impact communications such as email campaigns, intranet content, executive updates, infographics, PowerPoint presentations, training announcements, and FAQ documents.
• Translate technical and system-specific language into accessible, user-friendly messaging tailored to diverse stakeholder groups

Stakeholder & End User Engagement

• Identify, assess, and engage key stakeholders and change champions across departments impacted by D365 and other IT initiatives.
• Conduct stakeholder interviews, focus groups, surveys, and feedback loops to understand user needs and concerns.
• Serve as a trusted partner to project teams and business units, helping them plan for and navigate through change with minimal disruption.
• Collaborate with training and support teams to align communication and change efforts with user education and reinforcement strategies.

Project Integration & Governance

• Embed change management plans into D365 and broader IT project lifecycles, ensuring change workstreams are aligned with key project milestones.
• Attend project meetings and collaborate closely with project managers, IT leads, and system integrators to ensure change and communication are integrated into delivery.
• Identify change risks and dependencies early and escalate appropriately to minimize resistance and ensure smooth adoption.

Continuous Improvement & Innovation

• Act as a change management advocate, helping build ITs organizational capability around structured change and communication practices.
• Contribute to the development of internal change and communication toolkits, templates, and standards.
• Stay current on industry trends, tools, and best practices related to change management, communications, and ERP systems.
• Mentor and coach others in change adoption strategies and communication excellence