SAP Service Delivery Manager

We are seeking a dynamic and experienced SAP Service Delivery Manager to oversee the efficient design, implementation, and support of SAP solutions, ensuring high-quality service delivery and client satisfaction.

Responsibilities

• Manage the design and deployment of integrated end-to-end SAP solutions
• Develop and enhance processes to improve software delivery efficiency and quality
• Create strategies for continuous delivery risk management to support decision-making throughout project lifecycles
• Take accountability for technical leadership and ensure the delivery of robust, scalable architectures
• Communicate the business value of SAP solutions to clients and ensure alignment with their objectives
• Coordinate preparation of customer proposals and statements of work
• Ensure successful project delivery while adhering to organizational methodologies and processes
• Manage customer feedback, address issues, and maintain client relationships in collaboration with Account Managers
• Lead the identification of gaps, provide recommendations, and implement improvements in SAP systems
• Oversee collaboration with Project Management teams to analyze, design, build, test, and deploy solutions within deadlines
• Prepare project estimations and comprehensive project plans with all necessary considerations
• Govern delivery management and production processes according to the delivery model
• Serve as the main point of contact for delivery-related matters, including escalations and operational adjustments
• Drive productivity improvements and manage dependencies across multiple project streams

Requirements

• 3+ years of experience managing services or projects related to SAP systems, integration, and security as a Manager, such as Project Manager or Delivery Manager
• 3+ years of hands-on experience with SAP solution support tools and methodologies, including SAP Solution Manager, Cloud ALM, SAP Activate, or Release Management
• 2+ years of expertise in Service Delivery Management in both Cloud and on-premise environments
• Solid understanding of ITIL framework (Service Operations) and Agile practices, ITSM, and ITILv3, with experience using related development tools
• Proven ability to establish and lead SAP service projects effectively
• Strong team management capability with experience leading teams of 10+ members
• Analytical and problem-solving skills in SAP environments
• Excellent communication skills with a demonstrated ability to convey complex ideas to diverse stakeholders
• Proficiency in English at a B2 level or higher
• Ability to work autonomously, make informed decisions, and handle stress effectively

Nice to have

• Understanding of ABAP dictionary and data model for one or more SAP Business Suite products
• Capability to identify solution gaps and propose actionable closure plans
• Expertise in presenting SAP features and innovations tailored to customer needs