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Telecom Business Analyst Lead

CSG
Department:Product Owner
Type:REMOTE
Region:Australia
Location:Australia
Experience:Mid-Senior level
Estimated Salary:A$90,000 - A$120,000
Skills:
TELECOMMUNICATIONSBUSINESS ANALYSISDGIT CPQORDER MANAGEMENTSALESFORCESAPSERVICENOWSIEBELTEAM LEADERSHIPSOLUTION DESIGN
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Job Description

Posted on: May 8, 2025

The Telecom Business Analyst Lead will manage workshop & manage customer requirements. Define functional specifications as well as supporting build & test and directly configuring the DGIT CPQ and Order Management system. You will also provide team and practice leadership to a small team doing the same work. Key Duties And Responsibilities Projects vary, but typically will have you:

  • Dive deep into the world of telecommunications. You will develop a detailed knowledge on markets, products, sales, delivery and operations.
  • Solve real-world business problems, considering technical, financial, and operational constraints.
  • Work with clients to define end to end user journeys that form part of the solution blueprint.
  • Take ownership of business analysis initiatives and ensure work packages are delivered on time, to expected quality standards and as per scope, as agreed with the Project Manager.
  • Take end to end solution blueprints and configure solution workflows and catalogues that implement the design. You will need to consider exception and failure scenarios to create a robust solution.
  • Mentor, coach and support business analysts to ensure skill growth and high-quality deliverables.
  • Foster a high-performing BA team through regular engagement and support
  • Contribute to our methodology to help us do things faster and better.

Skills And Experience Our ideal candidate will put the analysis into analyst. You should:

  • Leverage your exceptional communication skills when working with customers to understand a problem statement.
  • Recognize the additional detail and clarity required for a solution design, and quickly work to close these gaps.
  • Be able to work within the constraints to define a detailed, complete, and implementable solution. This will breakdown the solution components, what each component does and how it does it.
  • Summarize your solution proposal including inputs, considerations, and recommendations concisely and accurately to obtain feedback, approvals and move into implementation.
  • Be able to manage client expectations through workshop and feedback sessions.
  • Proven leadership experience with a track record of leading projects and BA team
  • Ability to work independently with minimal supervision while driving initiatives, making decisions and resolving challenges

Desirable:

  • Hands on experience in coding. For instance, when to use global and local variables, and the concept of object oriented programming.
  • Experience working as a vendor.
  • Hands-on experience with configuration driven systems (Salesforce, SAP, ServiceNow, Siebel, etc.)
  • Experience in the telco and/or billing domains.

Interested, but don’t think you fit into all this 100%? We would still like to hear from you – just let us in your cover letter know how your strengths align to our criteria, and where we can help you grow. Location(s): Australia Remote

Originally posted on LinkedIn

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