Senior Platform Product Manager

Connectly is a global platform that helps brands sell more, build customer loyalty, and deliver efficient support through intelligent conversations, by using the power of WhatsApp as a growth engine.

We develop AI-powered conversational agents that understand consumers, personalize conversations in real time, and guide the customer journey from lead to repurchase- all within a single conversation.

We’re looking for a Platform Product Manager to define and scale the foundation of Connectly’s AI platform, the infrastructure, tools, and capabilities that enable our teams to build, deploy, and optimize thousands of conversational AI agents serving some of Latin America’s largest retailers.

Responsibilities

This role is highly technical and cross-functional. You will:

• Work closely with the Platform Engineering Lead, AI agent teams in Brazil and San Francisco, and cross-functional leaders to build the platform services that make AI commerce reliable, scalable, measurable, and deeply integrated with the broader enterprise ecosystem.
• Own the core platform roadmap: analytics, monitoring, configuration, deployment tooling, and integrations with third-party systems such as Meta APIs, CRMs, and eCommerce platforms like Shopify, VTEX, SAP, and others.
• Define and drive the AI platform roadmap, focusing on scalability, reliability, and developer efficiency.
• Collaborate with the Platform Engineering Lead and technical leads in Brazil and San Francisco to scope, prioritize, and deliver platform infrastructure that supports rapid AI agent iteration.
• Design observability and analytics capabilities- instrumentation, dashboards, and metrics frameworks to track agent performance, latency, and uptime across thousands of deployments.
• Develop configuration and testing systems that enable engineers to safely experiment with prompts, flows, and integrations without affecting production traffic.
• Optimize LLM performance and cost-efficiency, working with engineering to measure and reduce latency, improve caching, and streamline model evaluation and fallback mechanisms.
• Own integration strategy with Meta APIs, customer CRM systems, and eCommerce platforms such as Shopify, VTEX, and SAP, ensuring reliable data flow and event synchronization.
• Partner with infrastructure and data teams to build scalable pipelines for analytics, monitoring, and experimentation across the AI platform.
• Codify best practices into platform features and tooling, enabling all Connectly teams to build customer-facing AI experiences faster and more reliably.
• Drive security, privacy, and compliance standards for all platform components and integrations.

Requirements

• 6+ years of product management experience, with at least 2 years focused on platform, infrastructure, or AI systems
• Technical background in Computer Science, Engineering, or equivalent experience
• Strong technical fluency and ability to translate complex system design concepts into actionable product requirements
• Proven ability to work closely with engineering teams on backend, infrastructure, and data challenges
• Deep understanding of AI system performance, including latency, throughput, caching, and model evaluation
• Familiarity with cloud-native systems, data pipelines, and enterprise integration patterns
• Experience defining metrics frameworks, observability systems, and testing infrastructure for large-scale AI or SaaS platforms
• Passion for enabling others through tools, frameworks, and platforms rather than one-off solutions
• Hands-on curiosity about the evolving LLM ecosystem, including emerging approaches to orchestration, monitoring, and evaluation
• Deep familiarity with APIs, data pipelines, cloud systems (AWS, GCP), and enterprise integrations (CRM, eCommerce, messaging)
• Comfort working with data tools such as SQL, Python, or BI frameworks for decision-making
• Excellent communication and collaboration skills, especially across distributed engineering teams
• Fluent in English and able to collaborate closely with teams in Brazil and San FranciscoBenefits

• Remote working option
• Flexible work hours
• Unlimited time off
• Top of the line workstation
• Collaboration with a high-caliber team
• A supportive, caring and learning environment

Good to have

Experience with tools like cURL or Postman for API testing, and familiarity with the Meta Business Platform.