Senior Business Analyst

We’re looking for an experienced Senior Business Analyst with a strong background in public services and the delivery of government contracts. If you thrive on translating complex requirements into clear, actionable solutions, and enjoy working closely with a wide range of stakeholders, this is an opportunity to make a real impact on high profile programmes that shape public outcomes. Job Title Senior Business Analyst Job DescriptionThis role is working fully remote.You must be eligible to gain Security Clearance.What You’ll Be Doing

• leading requirements gathering activities and translating business needs into clear technical specifications aligned to project objectives
• mapping processes, reviewing controls and identifying opportunities for improvement or change
• collaborating with operational, project and IT teams to analyse problems, design fit‑for‑purpose solutions and guide documentation development
• facilitating workshops, working groups and stakeholder sessions to align requirements, validate approaches and support decision‑making
• managing stakeholder relationships across departments, suppliers and clients to ensure clarity, progress and high‑quality deliverables
• contributing to project artefacts, resource plans and supporting or coaching Business Analysts and Junior BAs where required

EssentialWhat we’re looking for

• strong experience as a Business Analyst within public services, including direct involvement in government contracts or government‑funded programmes
• proven ability to deliver successful projects, with a track record in requirements gathering, analysis and process improvement
• excellent communication and interpersonal skills, with the confidence to work with senior stakeholders and cross‑functional teams
• solid understanding of business process modelling, including experience with techniques such as BPMN
• the ability to manage multiple projects independently, with strong organisational and time‑management skills
• proficiency in tools such as Process Modelling software, Visio, Microsoft Excel, PowerPoint and Word

Desirable

• Current Security Clearance

About Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences What’s in it for you?

• the chance to shape meaningful work across public services, contributing to improvements that directly impact communities
• collaboration with experienced colleagues across BA, PMO, Operations, Technology and wider CPS teams
• a role where your expertise is recognised, with the autonomy to influence decisions and recommend the right solutions

Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You are part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #CareersWithPurpose 🤝 Customer first, always 🧑‍💻 Fearless innovation ✅ Achieve together 💙 Everyone is valued What We Hope You’ll Do Next Looking to discover more? Select ‘Apply now’ to fill out our short application and send us your CV. Feel free to reach out to me, Jess Markey – Talent Acquisition Partner for an informal conversation about the role or your wider job search. While you’re on Workday please take a minute to update your personal information (Profile>Personal>Personal Information), it’s anonymous and helps us create a better company to work for with tailored initiatives and inclusive support. Equal Opportunities At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com Location: Home-Based - GBR , United Kingdom Time Type Full time Contract Type Permanent