Project Manager

Who We Are We are a dynamic agency doing amazing things with Shopify and Shopify Plus. We’re an easy going and relaxed crew (that’s what we call our team - you’ll get used to the space puns) who value great design, well written code and a work life balance. Our portfolio showcases a wealth of luxury fashion and lifestyle clients including Dubarry of Ireland, Manuka Honey, Begg & Co, RNIB, KITRI Studio and many, many more. Introduction to Project Management Project Managers are the client facing crew members who organise projects from discovery phase, all the way through to launch, always ensuring that both the crew and clients are constantly up to date, whilst always delivering excellent client experience. The role is always changing, you can be in discovery with one client, whilst facilitating the QA phase with another. The ideal candidate should be someone who can easily adapt to change, remain level headed in challenging situations, provide solutions to the wider crew and clients, and excels in client experience. Client experience is paramount here at Brave the Skies. We build partnerships with our clients, and act as an extension of their teams, so it’s vitally important every crew member shares this same sentiment. We don’t just do the bare minimum, we go above and beyond to help our clients stand out and achieve their goals. Role and Responsibilities As part of your role you will be responsible for:

• Client delivery

○ Leading discovery sessions (supported by your crew members - designers and developers) ○ Day to day client communication ○ Delivering excellent client experience at every interaction ○ Ensuring all project deadlines are met.

• Project planning

○ Creating Discovery documentation ○ Scheduling - working closely with the Project Crew and the Client & Agency Operations Manager to ensure all project team members are fully resourced at all times ○ Proactively planning each project Milestone. ○ End to end delivery of the full project lifecycle - ensuring the crew is working towards deadlines, and client goals are met as well as mitigating scope creep and risks throughout the project phase Project ranges can be from 8-18 month projects.

• Reporting

○ Submitting end of project reports to the Client and Agency Operations Manager ○ Monthly revenue report to the finance team based on on output of the team members on the project. ○ Ensuring projects are delivered on time, to scope and within budget.

• Daily Tasks

○ Creating Jira tickets ○ Sprint planning ○ Scheduling - working closely with the Crew and the Operations Manager to ensure the crew is fully resourced at all times. ○ Attending all sprint planning calls, and project stand ups Onboarding and Support As part of your onboarding and ongoing support you would have regular check-in’s and training sessions with a number of BTS Crew members. You would report directly to the Client and Agency Operations Manager, who would begin your training and ensure you had all necessary resources ready to pave your way for success. You would be working alongside another Project Manager who would be available for day to day support, demonstrating the managing of projects and setting the expectation for exceptional client experience. You would also work and collaborate with a crew of Growth Managers, Creative and Design , Development and Technical Leads. Who Are You The ideal candidate is someone who,

• Has 3+ years of experience in Agency Project Manager
• Has a good knowledge of Shopify and various other SAS platforms.
• Can work as part of a team, and is friendly and approachable
• Has excellent communication and customer service skills
• Is ambitious and looking for a challenge
• Has a can do, proactive attitude.
• Is able to think outside the box in terms of solutions for clients.
• Is keen to learn and develop their skill set
• Is able to look for solutions when problems arise
• Has the ability to manage their own workload in line with upcoming

deadlines BTS Perks Being part of the crew at Brave the Skies opens a galaxy of opportunities. We’re a relaxed team who value flexibility and happiness at work. That’s why we have a policy which allows 100% remote working and flexi-time as well as opportunities for upskilling and education. Make use of our perks at works scheme, which allows you to get discounts and points to suit your daily lifestyle as well as pension and medical insurance. We give everyone the opportunity to attend industry events, such as meet-ups, conferences and seminars. We also offer generous holiday allowances to enable a work life balance so you can pursue your hobbies and interests.