Vendor Program Manager

BCforward is seeking a Customer Success Operations Manager to work remoteStart/End Dates: 10/20/2025 - 4/15/2026Location: US - NY - New YorkProgram Operations ManagerUS - RemoteSummary

The Program Operations Manager will oversee vendor and program operations within Global Scaled Partnerships team, ensuring smooth execution of initiatives such as agency payouts, creator referrals, contests, and scaled partnership programs. This role combines strategic program design with hands-on execution, requiring expertise in contracts, vendor management, financial operations, and cross-functional collaboration.

Agency Payouts & Invoicing: Oversee the accuracy and maintenance of the agency payouts dashboard, ensuring all data is current and correct. Resolve partner management issues and approve invoices to facilitate timely payments.

Agency Contracts & Purchase Requests: Manage purchase request approvals and support contract amendments, such as changes to payment structure or extensions.

Maintain and update process documentation to ensure compliance and efficiency.

Agency Recruitment & Onboarding: Source new agencies and manage communications throughout the recruitment process. Coordinate contract drafting and onboarding activities with legal, deal, and sourcing teams to ensure a smooth transition.

Performance Evaluations & Offboarding: Ensure monthly agency performance evaluations are completed on schedule. Oversee the offboarding process and keep related documentation up to date for compliance and future reference.

Program Compliance: Coordinate with legal teams to review terms and conditions and manage submissions for program changes. Oversee payout operations to ensure creators are compensated accurately and promptly.

Contest Operations: Support contest strategy and execution, including vendor management and resource planning. Collaborate with stakeholders to ensure contests are well-organized, meet business objectives, and are delivered on time.

Vendor Operations: Review agency tracker for contract renewals and invoice approvals, ensuring all vendor relationships are properly managed. Process monthly accruals and contribute to vendor contract strategy and forecasting.

Qualifications

5+ years of experience in, program management, operations or a related field.

Proven experience managing contracts, purchase requests, and financial operations (including invoice approvals and payouts).

Demonstrated experience overseeing agencies or vendors responsible for project delivery, including setting clear expectations, monitoring progress, resolving issues, and ensuring projects are completed on time and within scope.

Strong communication and collaboration skills, with experience working with cross-functional teams

Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment

Years of Experience 7+ Years of Experience

Must-Have Skills

1. Ability to build, document, and maintain operational frameworks and process flows, ensuring procedures are clearly defined, up-to-date, and easily accessible for stakeholders.

2. Comprehensive understanding of contract procedures, including SOWs, invoicing, and purchase orders

3. Excel/Spreadsheets: create pivot tables and complex formulas

4. Experience writing external comms for vendors and agencies

Nice-to-Have Skills

Google, YouTube, TikTok

Experience with Creator Marketing Agencies

Degrees/Certifications Relevant Bachelor’s Degree Preferred