Product Operation Manager

BCforward is currently seeking a highly motivated Product Operations Manager for an remote opportunityPosition Title: Product Operations ManagerLocation: RemoteAnticipated Start Date: ASAP

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ months, possible extension based on business needsJob Type: OnsitePay Range: $70/hr. - $75/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Summary:

The Product & Regulatory Operations org is a vital part of client commitment to user and business safety on its platforms, delivering operations for emerging and critical priorities across Client and Global Operations and in close partnership with product/eng, legal and XFN stakeholders.

As a Technical Product Operations Specialist, you will work on projects that drive growth, engagement, and quality of Clients products through data-driven decision making and technical tooling. We are looking for experienced professionals with strong technical acumen and product sense who can independently build analytical solutions, leverage AI tools to accelerate workflows, and drive programmatic improvements through data analysis and automation.

Responsibilities

• Support program execution strategy for multiple products and platforms – includes kickstarting 0 to 1 efforts, accelerating execution, and improving quality/outcomes for product objectives via programmatic and technical solutions
• Write and optimize SQL queries to collect, transform, and analyze product data from various sources, identifying trends, patterns, and insights that inform business decisions
• Build and maintain dashboards, reports, and visualizations (e.g., Unidash, Google Sheets) to effectively communicate findings to stakeholders and support real-time decision-making
• Leverage AI Agents and tools (e.g., Meta’s Worldclass Tooling) to accelerate data analysis, automate repetitive tasks, and prototype solutions
• Proactively identify program risks, develop data-backed mitigation plans, and communicate rationale and updates clearly across cross-functional teams
• General program management to identify opportunities and predict roadblocks through data analysis, strengthen cross-functional relationships, and execute on plans with technical rigor
• Labeling and LLM Training across all orgs

Minimum Qualifications

• 8+ years of relevant experience in consulting, strategy, operations, or equivalent program management experience with particular focus on technical product operations
• Proficient in SQL – able to write advanced queries including CTEs, window functions, joins, aggregations, and data transformations
• Experience with AI Agents and AI-assisted workflows – comfortable prompting and iterating with AI tools to accelerate work
• Expert-level proficiency in Google Workspace, especially Google Sheets – able to create detailed, step-by-step documentation, complex formulas, pivot tables, and automated workflows
• Strong multi-tasking abilities with demonstrated experience managing multiple workstreams simultaneously
• Self-starter mentality – able to work independently, take initiative, and drive projects forward without close supervision
• Eager to learn new tools, technologies, and domains quickly; adapts to changing technical requirements
• Effective critical thinking and experience leveraging data to anticipate and unblock problems and drive solutions
• Proven time-management and organizational skills
• Data Annotation/Labeling skills, LLM training amongst product quality teams

Preferred Qualifications

• Experience with VS Code or similar development environments
• Vibe Coding experience – comfortable with low-code/no-code prototyping or AI-assisted code generation
• Experience building dashboards and data visualizations (Unidash, Tableau, Looker, or similar)
• Familiarity with data pipelines, ETL processes, or data infrastructure concepts
• Experience working with engineering teams on technical specifications and requirements
• Background in quality assurance, triage operations, or ML/AI validation workflows
• Experience with testing, developing and implementing test strategies (manual and automated) for products and features

Benefits

:B_Cforwar_d offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k

.About B_Cforwar_d

:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, B_Cforwar_d is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, B_Cforward’_s 6,000 consultants support more than 225 clients globally

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