Mohammed Ishaq Shariff

Customer Support & Technical Support Specialist (L1/L2)

Hyderabad (🇮🇳 IN)Open to Relocation

Posted June 30, 2026

Expected Annual Salary

$10560

USD • Full Time

Market Value

Expected Annual Salary

$10560

Full Time

Market Value

About Me

6+ years of L1/L2 customer & technical support experience across banking (Axis Bank/Concentrix), retail (Tendercuts), enterprise tech (Dell/CGS), B2B SaaS (Foyr), and most recently Amazon. Skilled in Zendesk, Salesforce CRM, omnichannel support, and ITIL-aligned incident management, with 95%+ CSAT consistently maintained. Seeking a remote or Hyderabad-based support role where I can bring process discipline and genuine customer care.

Professional Details

Job Category

Project Manager

Experience Level

Senior

Work Mode

REMOTE

Location

Hyderabad (🇮🇳 IN)

Contract Type

Full Time

Skills

zendesksalesforce crmitil incident management

Preferred Work Areas