Anonymous Professional

Customer Success and Operations professional with 11+ years of experience across SaaS, Banking, and NBFC sectors. Expertise in Customer Success, Program Management, Operations Management, Client Onboarding, Stakeholder Management, and Process Improvement. Proven ability to lead cross-functional teams, manage enterprise customers, drive customer adoption and retention, and optimize business processes through SOPs, KPI tracking, and operational excellence. Currently working as a Customer Success Manager at ClearTax, managing PAN India enterprise customers. Previously worked with ICICI Bank and Kotak Mahindra Bank, gaining strong experience in branch banking, relationship management, loans, mutual funds, forex, account opening, and customer service. Recognized for delivering customer-centric solutions, improving operational efficiency, and driving business growth.