Jagadish Rathod

Result-oriented Senior Technical Support Engineer with 7 years of experience specializing in enterprise application support, IT service management (ITSM), and system reliability. Proven expertise in end-to-end incident management, continuous system monitoring, and database troubleshooting across hybrid and cloud environments. Hands-on proficiency with enterprise tools including SolarWinds, IBM Tivoli/Netcool, Oracle OEM, AWS, Cockpit, Matrix, and Jira. Adept at minimizing SLA breaches, performing root cause analysis (RCA), and optimizing production application stability in high-availability environments. Recognized for operational excellence and cross-functional leadership, recipient of the **Ninja Award** for driving high-impact automation suggestions that streamlined workflows, and the **Team Player Award** for exceptional peer support and mentorship during critical high-priority incidents.