Product Manager

About Our Client

Our client is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. The mission is to support customers with meeting the needs of their communities and implementing technology in ways that are equitable and inclusive. The organization has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as one of the best companies to work for on BuiltIn.

Over the last 25 years, the organization has served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use its digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, the organization empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, the organization brings governments closer to the people they serve—driving meaningful change for communities around the globe.

About The Role

Our client is seeking a skilled Product Manager with a background in software and a passion for improving resident experiences, driving citizen engagement, and advancing government transparency.

As a Product Manager, you’ll drive execution across agile teams by translating vision into actionable plans and managing a well-prioritized Jira backlog across multiple value streams. You’ll ensure delivery of high-impact features by balancing competing priorities, aligning cross-functional teams, and applying data-driven decision-making. You’ll also oversee the development of complex, large-scale technical products, ensuring they meet market needs and business goals—especially in the realm of digital tools and automation technologies.

Key Responsibilities

• Demonstrate Product Mastery: Develop and maintain a deep understanding of the product’s features, user journeys, technical architecture, and business value. Be the go-to expert for how the product works and why.
• Apply AI/ML Fluency to Drive Innovation: Demonstrate familiarity with Agentic AI concepts and a strong innovation mindset. Leverage analytics, customer feedback, and business insights to inform backlog prioritization and product decisions.
• Lead PI Planning & Value Stream Alignment: Drive effective program increment planning by aligning team objectives with strategic goals across value streams—such as security, customer experience, technical debt, and innovation. Coordinate dependencies, track progress, and adapt plans as priorities evolve.
• Own Backlog & Sprint Readiness: Maintain a well-groomed Jira backlog that reflects product priorities and technical feasibility. Ensure stories are clearly defined, prioritized, and sprint-ready by refining requirements and removing blockers.
• Lead Agile Team Integration & Story Development: Actively participate in agile ceremonies and serve as the product voice within the team. Write clear, actionable user stories and acceptance criteria that reflect both user needs and technical feasibility.
• Facilitate Cross-Functional Alignment & Communication: Collaborate with engineering, design, QA, and business stakeholders to clarify requirements, resolve ambiguities, and ensure smooth execution. Maintain clear documentation and communicate progress, risks, and timelines.

Required Qualifications

• 3–5 years of product management or related experience in a fast-paced, agile environment.
• Experience in marketing automation and/or digital engagement platforms.
• Fluency in Jira and/or Aha!
• Experience working with technical teams and understanding APIs, data models, or system architecture.
• Exposure to scaled agile frameworks (e.g., SAFe, LeSS) and program increment planning.
• Demonstrated use of AI/ML tools to enhance productivity, decision-making, or product discovery.
• Strong understanding of customer discovery techniques and user research methodologies.
• Experience contributing to platform or multi-product ecosystems.
• Familiarity with compliance, security, or regulatory requirements in product development.
• Familiarity with product analytics tools (e.g., Amplitude, Mixpanel, Looker) and A/B testing frameworks.

You’ll Thrive in This Role If You Can

• Build strong business cases with data and financial modeling.
• Navigate complex, high-impact product roadmaps with confidence.
• Thrive in fast-paced, agile environments with shifting priorities.
• Ask smart questions and seek data to uncover real product needs.
• Communicate clearly across technical and non-technical audiences.
• Collaborate effectively with cross-functional teams.
• Break down big visions into actionable, high-value deliverables.
• Earn engineers’ trust through strong technical understanding.
• Think strategically and scale customer needs into platform-wide solutions.

Salary Range$100,000-$114,000 USDSecurity and Privacy Requirements

• Responsible for information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of information assets in accordance with the organization's information security program.
• Responsible for ensuring the data privacy of employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• The organization is a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• The organization is building a transparent, inclusive, and safe space for everyone who wants to be a part of its journey.
• Culture highlights include – Employee Resource Groups to encourage diverse voices.
• Coffee with CEO sessions – Employees get to interact with the CEO on important issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• Special guests are brought in from time to time to discuss issues that impact the employee population.

The Impact

• The organization is proud to serve dynamic organizations around the globe that use its digital solutions to make the world a better place — quite literally. There are many powerful success stories that illustrate how the organization's solutions are impacting the world.

The Benefits

The organization offers a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.

• Flexible Time Off
• Medical (includes an option that is paid 100% by the organization!), Dental & Vision Insurance
• 401(k) plan with matching contribution
• Paid Parental Leave
• Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
• Group legal coverage
• And more!

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”