Senior Manager, Technical Services & IT Support

1. About Our Client:

The organization operates in the autonomous vehicle and mobility technology sector, focused on developing self-driving technology to create safer, more efficient, and accessible transportation and logistics solutions. It aims to address challenges in road safety and the delivery of critical goods by building an innovative transportation ecosystem. The company is growing rapidly and seeks to transform how technology integrates with mobility, emphasizing safety and operational excellence.

2. About the Opportunity:

The Senior Manager, Technical Services & IT Support will lead the transformation of IT support into a strategic asset that enhances the organization''s business and operational capabilities. This role is responsible for scaling IT support functions to serve a distributed, fast-growing workforce while embedding AI and automation at scale. The position drives digital transformation of IT service operations, fosters high-performing global teams, and shapes service delivery to improve efficiency, user satisfaction, and alignment with organizational priorities.

3. Responsibilities:

• Build and expand the IT Support function to meet evolving business and operational needs

• Lead and develop regional support teams focused on accountability, technical excellence, and continuous improvement

• Implement AI-powered tools to enhance IT service efficiency and quality

• Define and optimize key performance indicators such as first-contact resolution and customer satisfaction

• Collaborate with cross-functional teams to ensure secure and effective support experiences

• Manage the Technology services and IT Support roadmap, ensuring scalability and reliability aligned with business goals

4. Requirements:

• 12+ years in IT Support or Service Management with 6+ years in leadership of global or multi-site teams

• Experience leading large-scale service transformations and digital modernization initiatives, including AI and automation

• Expertise in IT service delivery frameworks (e.g., ITIL) focused on measurable improvements

• Proven ability to attract, develop, and retain diverse, high-performing teams

• Strategic thinker with strong operational skills and change management experience

• Excellent communication and collaboration skills, with the ability to influence senior leaders and align cross-functional priorities

5. Pay Range and Compensation Package:

• The base salary range for this position is $174,000 to $252,000 per year

• Pay is determined by role, level, location, and candidate qualifications

• Eligible for annual bonus, equity compensation, and benefits

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.